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NDIS Business Process Guide

'Doing business in the NDIS? A business process development guide for providers' will assist leadership teams to determine their required business processes for operating in the NDIS business environment.

2018 DES Reforms Briefing with Kerrie Langford

The DES Reforms Briefing webinar with Kerrie Langford discusses the key features of the DES paper that was released last week.

Not-for-profits and the NDIS: Toolkit for directors

This toolkit is structured around the domains of business operations for directors of not-for-profits navigating the NDIS.

Zero Tolerance

Zero Tolerance

What is Zero Tolerance?

Zero Tolerance is an initiative led by NDS in partnership with the disability sector. It assists disability service providers to understand, implement and improve practices which safeguard the rights of people they support. Built around a national evidence-based framework, Zero Tolerance is:

  • a way for organisations to understand actions they can do to prevent and respond to abuse, neglect and violence of people with disability
  • a clear message that abuse, neglect and violence are not okay
  • a way of thinking about abuse as a human rights issue not a disability issue
  • an organisational and personal commitment to act on: 
- anything that makes a person with disability be or feel unsafe
- anything that doesn’t support a person’s human rights
- anything that we could be doing better
  • a collection of resources to educate and train staff at all levels to understand their responsibilities in preventing and responding to abuse
  • a way of working collaboratively within and outside the disability sector to prevent and respond to abuse 

Zero Tolerance Framework

Understanding Abuse
Preventing
Considering Additional Risk
Responding
Learning and Improvement
Events and Workshops

The Zero Tolerance commitment is a commitment to recognise, raise and respond to any deviation from the human rights of people using disability services. It is a personal and organisational commitment to always have our eyes open and always be doing better to support rights.

Speaking Up About Safety

In 2014, NDS worked with advocacy organisations across Australia to ask people with disability about safety. The Speaking up about Safety reports reveal what practical actions people want from service providers in regard to safety. The message from people with disability was consistent and clear: we need to listen.

Summary Report

Full Report

Links to other useful resources:
Contact information
For more information contact James Bannister, Senior Sector Development Officer, (03) 8341 4316,