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      Zero Tolerance

Zero Tolerance (an NDS initiative) assists disability service providers to understand, implement and improve practices which safeguard the rights of people
they support.

Find out more about the Royal Commission

Royal Commission website

Make a submission to the Disability Royal Commission

Information Line: 1800 517 199
Monday to Friday from 9am to 5pm AEST)


Important information is available in the following material:

Royal Commission into violence, abuse,neglect and exploitation of people with disability.

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July 2019 

National Disability Services (NDS) 

NDS supports the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability. 

People with disability, like everyone else in our community, have the right to live free of abuse, neglect or exploitation. NDS promotes human rights and zero tolerance approaches to violence, abuse, neglect or exploitation in all disability service organisations. All Australians should have confidence in the quality and safety of supports that are provided to people with disability.

NDS will not defend the indefensible. We believe any behaviours or practices that abuse, neglect or exploit people with disability are unacceptable.

We will listen to what has gone wrong and what needs to be done to address these failings. We will actively contribute to discussions on how to ensure disability supports are of the highest quality possible. In this spirit, NDS will engage with the sector and Royal Commission to propose solutions and innovations to assist providers to deliver high-quality, equitable and sustainable supports into the future – a future that offers choice, control and independence for people with disability.

- David Moody, Acting CEO

June 2019

Terms of Reference for the Royal Commission

The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was established on
4 April 2019 with the signing of the Letter Patent (which include the terms of reference) by the Governor-General.

The Royal Commission’s terms of reference cover what should be done to:

  • Prevent, and better protect, people with disability from experiencing violence, abuse, neglect and exploitation
  • Achieve best practice in reporting and investigating of, and responding to violence, abuse, neglect and exploitation
  • Promote a more inclusive society that supports the independence of people with disability and their right to live free from violence, abuse, neglect and exploitation.

The inquiry will cover all forms of violence against, and abuse, neglect and exploitation of, people with disability, in all settings and contexts.

If you are currently experiencing any form of violence or abuse, or are concerned for your safety, call 000 or contact Police.

If you are an employee of a service provider and are distressed by any aspects of the Royal Commission please seek advice and assistance through your employer’s Employee Assistance Program or call LifeLine. (13 11 14) 


This information is provided as general information to members only. It does not take the place of formal legal advice and any member with concerns about any issue arising out of or related to the Royal Commission is encouraged to seek their own independent legal advice.