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If your query is regarding the National Disability Insurance Scheme (NDIS) please contact them directly on 1800 800 110 or go to their website:

Important notice:

Due to the COVID-19 pandemic, NDS staff are working from home.  It is unlikely that we will be able to attend the offices to regularly clear the mail and instead encourage you to send all correspondence via email. For general queries, submit enquiry/feedback.

On this page:

General Enquiries

CEO Office

  • CEO: Laurie Leigh
  • Executive Assistant to CEO: Charlie Heywood  submit enquiry/feedback 
  • Postal Address: PO Box 20637, World Square NSW 2002

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State and Territory Offices

ACT (Registered Office)

Locked Bag 3002

33 Thesiger Court
Deakin ACT 2600

Ph: 02 6283 3200

submit enquiry/feedback

New South Wales

PO Box 20637
World Square NSW 2002

Suite 301,
Level 3, 28 Foveaux Street
Surry Hills NSW 2010

Ph: 02 9256 3111

submit enquiry/feedback

Northern Territory

PO Box 1107
Nightcliff NT 0814

Nightcliff Community Centre
Office 1A
18 Bauhinia Street
Nightcliff NT 0810

Ph: 08 8941 0634

submit enquiry/feedback


PO Box 80
Southport BC QLD 4215

Ph: 07 3828 9400

submit enquiry/feedback

South Australia

PO Box 10466

Little City Coworking
1/132 Prospect Rd
Prospect SA 5082

Ph: 08 8154 3700

submit enquiry/feedback


GPO Box 1639

Wotso, Suite 2, Ground Floor
162 Macquarie Street
Hobart TAS 7000

Ph: 03 6212 7300

submit enquiry/feedback


Level 3,
369 Royal Parade
Parkville VIC 3052

Ph: 03 8341 4300

submit enquiry/feedback


Western Australia

PO Box 184

12 Lindsay Street
Perth WA 6000

Ph: 08 9242 5544
Fax: 08 9242 5044

submit enquiry/feedback

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Member Services

Membership Team

National Disability Practitioners (NDP) Team

Learn and Develop

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Making a complaint

National Disability Services (NDS) is Australia's peak representative body for non-government disability service organisations. Collectively, NDS members operate several thousand services for Australians with all types of disability. NDS is committed to ensuring people can exercise their right to lodge a complaint and to have their concerns addressed in a way that ensures access and equity, fairness, accountability and transparency.

Complaints about NDS or NDS staff

NDS consults with the sector to determine a policy position or to gauge views about an issue. A person may lodge a complaint if a consultation process was not followed or if the process was flawed; but not simply because the outcome of the consultation was not in line with their position.

A complaint can be made to NDS about the delivery of NDS services or the behaviour of personnel.

Complaints Lodgement Form

Your complaint will be treated with the utmost care and referred to the appropriate member of the senior leadership team for review.

Please note, people have the right to make complaints anonymously, however being able to identify and contact the complainant may assist in any investigation undertaken.

Reasonable steps will be taken to protect personal information from loss, unauthorised access, use, disclosure or any other misuse during the complaint handling process. However, NDS cannot give an assurance of absolute confidentiality, given statutory obligations and principles of natural justice.

Complaints about a Service Provider

If you are comfortable to do so, a complaint regarding a disability service provider should first be discussed with the organisation directly. They should listen to your concern and do their best to remedy the situation. If this is not possible, complaints should be referred to:

  • the NDIS Quality and Safeguards Commission (NDIS Commission)
  • the appropriate state or territory authority if the provider is not registered with the NDIS, or
  • local police (to report suspected abuse).

NDIS Quality and Safeguards Commission: For complaints regarding NDIS-funded services - call 1800 035 544 or complete the online complaints form.

Also see the NDIS Commission page on how to make a complaint about a provider.

Not all service providers are registered with the NDIS. If you have a complaint about a service provider that is not registered with the NDIS then refer to the appropriate state or territory authority:

How to report suspected abuse

Contact local police, the NDIS Quality and Safeguards Commission 1800 035 544, or the National Disability Abuse and Neglect Hotline 1800 880 052

How to report suspected fraud

Contact the NDIS hotline 1800 650 717, or email  More information can be found on the NDIS Website.


For complaints or feedback about dealing with the NDIA, complete the online form found on the NDIS website or email

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