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Learning and Improvement

Analysis, Learning and Improvement asks organisations to use the information that they gather through complaints, incident reporting and investigations to inform improvements to safeguarding practices. It also recognises the collaboration and cross-sector approaches to prevention and response to abuse, neglect and violence toward people with disability.

‘Safeguarding for Boards’ (with accessible version): This guide has been developed for members of Boards of Management (boards) of disability service providers. It provides information for boards to have a better understanding of abuse, neglect and violence experienced by people with disability. It outlines human rights-based organisational approaches to minimise risk of abuse, and best-practice and responsibilities for organisations in responding to abuse.

Links to other useful resources:

Contact information
For more information contact Liz Collier, Project Lead - Zero Tolerance, 03 8341 4317,

© National Disability Services (NDS) 2017 applies to NDS Zero Tolerance logo, Zero Tolerance Framework and The Empowerment Circle.

Copyright permissions
NDS grants permission for users to copy, distribute, display, download and otherwise freely deal with Zero Tolerance resources for any personal or organisational purpose, on condition that proper acknowledgment is included on all uses. Any use of zero Tolerance resources for commercial gain is strictly prohibited.