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Learning and Improvement

Analysis, Learning and Improvement asks organisations to use the information that they gather through complaints, incident reporting and investigations to inform improvements to safeguarding practices. It also recognises the collaboration and cross-sector approaches to prevention and response to abuse, neglect and violence toward people with disability.

1. Understanding Abuse


John and the panel discuss the importance of a human rights focus and why boards need to acknowledge abuse could be happening in their organisation.
2. Preventing Abuse

The panel share different ways their organisations are supporting the empowerment of people with disability to prevent abuse.
3. Additional Risk Part 1/2
John asks the panel about understanding the diversity of people with disability including gender, culture and communication.
3. Additional Risk Part 2/2
Does your board know what goes on behind closed doors? The Panel discuss safety in group homes and use of restrictive practices.
4. Responding to Abuse
Our panellists talk about supporting people to speak up, encouraging staff to take action and working with the police and authorities.
5. Learning from Abuse
John asks the panel to reflect on ways to get the right information to know what’s happening within an organisation and make improvements.
6. So Why Be A Board Member?
In the final film our panel members reflect on the positive aspects of their role, and how to use that to strengthen human rights for people with disability.

Download the Safeguarding for Boards Guide

 This guide has been developed for members of Boards of Management (boards) of disability service providers. It provides information for boards to have a better understanding of abuse, neglect and violence experienced by people with disability. It outlines human rights-based organisational approaches to minimise risk of abuse, and best-practice and responsibilities for organisations in responding to abuse.

Links to other useful resources:

Contact information
For more information contact Mary Lou McPherson, National Practice Lead - Zero Tolerance Initiative, (03) 8341 4300, ; or Dave Relf, National Practice Lead – Zero Tolerance Initiative, (03) 8341 4300,

© National Disability Services (NDS) 2017 applies to NDS Zero Tolerance logo, Zero Tolerance Framework and The Empowerment Circle.

Copyright permissions
NDS grants permission for users to copy, distribute, display, download and otherwise freely deal with Zero Tolerance resources for any personal or organisational purpose, on condition that proper acknowledgment is included on all uses. Any use of zero Tolerance resources for commercial gain is strictly prohibited.