NDS is holding three sets of online workshops to give sole traders and small to medium providers the skills to meet their NDIS risk management requirements and keep their workplaces safe.

Part of NDS’s Risk Incidents and Complaints (RICM) Skilling the Sector project, the three workshops in October and November will show providers how to use our four Excel registers to manage risk, how to effectively handle complaints and feedback, and how to properly conduct investigations into incidents.

How to use the Risk, Incidents and Complaints Management Excel Registers Workshop

As part of our Risk, Incidents and Complaints Management resources, NDS has developed a set of free Excel registers that providers can use to meet their risk management requirements under the NDIS. Suitable for sole traders and small to medium providers, the online workshops will show how best to use the four registers: Compliance Register, Incident Register, Complaint and Feedback Register, and Risk Register.

The webinar presenter, Juanita Taylor, is the developer of our Excel registers.

Register for either of our two online sessions on our event page:

Thursday 19 October; 12:00pm to 1:00pm AEST
Tuesday 24 October; 12:00pm to 1:00pm AEST

Effective Complaints and Feedback Handling Workshop

This workshop will give small and medium providers and sole traders the key information to effectively handle complaints and feedback. The workshop deals with handling investigations, putting the right complaints procedures in place, and using complaints data for continual improvement.

The webinar presenter, Kristie Walker, an industry expert will be supported by a Zel Iscel, a member of the NDS Lived Experience Network.

Register for either of our two online sessions on our event page.

Thursday 26 October; 12:00pm to 1:30pm AEST
Wednesday 1 November; 12:00pm to 1:30pm AEST

Introduction to Investigations Workshop

This online workshop will introduce small and medium providers and sole traders to the basic tenets of investigations, providing insight into how investigations should be carried out. The workshop will cover the reasons for an investigation, the key terminology and the five steps of the investigation process.

Industry expert Kristie Walker will be supported in this workshop by Matthew Carey, a member of the NDS Lived Experience Network.

Register for either of our two online sessions on our event page.

Thursday 2 November; 12:00pm to 1:30pm AEST
Tuesday 14 November; 12:00pm to 1:30pm AEST

Please note: The workshops will not be recorded and have a maximum capacity of 300.

You will find all our Risk, Incident and Complaint Management resources on our RICM Hub page.