Beyond the bounds: the future of disability service provision

A lot has been said about customer-centric services, but what does it really mean to have the experience of a participant at the forefront of everything? How will the disability customer experience in 2022 and beyond be created, measured, and sustained? This one-day NSW virtual conference will focus on the future of disability service provision. 

Themes to be discussed include:

• The future of inclusion: the role of the NSW Disability Inclusion Plan and Australia’s Disability Strategy
• Supporting disability diversity: Delivering services to a diverse consumer base
• Disability Royal Commission Update: Exploring practical implications for disability services
• Supporting community connections
• Consumer and participant engagement in service design
• Positive Behaviour Support: Supporting quality of life and consumer decision making
• How can providers and plan managers work together to support positive participant outcomes?
• The future of Home and Living supports
• Resilience in difficult times

Confirmed speakers:

• Laurie Leigh, CEO, NDS
• Alan Hough, Director, Purpose at Work
• Henry Newton, Senior Policy Officer, NDS
• Emma Turner, Principal, Russell Kennedy Lawyers
• Peter Willis, General Manager – Providers, Hire Up
• Nicola Hayhurst and Sherie Avalos, Down Syndrome NSW
• Trent Dean, CEO, Mercy Connect
• Susan McCarthy, COO, Flourish Australia
• Francisco de Paula, Jeder Institute

Event Details

Date: Wednesday, 6 April 2022
Time: 10am to 6pm AEST
Location: Online

For more event details, including cost, sponsorship, exhibitor opportunities and registration visit the NSW Conference 2022 event page.