Disability Discrimination Commissioner Dr Ben Gauntlett considered the details and implications of the Disability Discrimination Act (DDA). He was frank about its application, saying whether people pursued legal action depended on their finances, persistence, awareness of and confidence in the Act.

Still, he was hopeful and pragmatic in considering solutions. Legislation should be easy to use and understand, he said – not only by people with disability, but also employers who need guidance to feel comfortable in employing them.