Providing safe and effective services for NDIS participants is a key focus for all providers. A robust and respectful risk, incidents and complaints system — that places the participant at its centre — shows that you take the needs and concerns of participants and their supporters seriously.

Last time we ran the NDIS Commission-funded Risk, Incidents and Complaints series, these national workshops were fully booked with long waiting lists. Now the workshops are back! 

As part of our new offering this year we are pleased to offer new resources for providers supporting people from cultural and linguistically diverse backgrounds. The new CALD resources were developed in consultation with community members and include a range of translated tip sheets and captions on short training films. 

We are also pleased to add a new series of Investigation workshops to this practical series. 

New Investigation workshops 

Learn how to conduct investigations that are person-centred, confidential, procedurally fair, timely, use excellent communication skills, and have documented outcomes. The resources and workshops will help providers embrace the investigation process and support you with best practice principles.  

The investigation workshops are enjoyable, informative and will leave you with easy-to-use tools and strategies to protect the rights of people with disability.  

The workshops are available for free to members and non-members. Funded by NDIS Quality and Safeguards Commission.

Multiple dates are available between 30 August and 20 October.

Register your place today.  

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