Remove state filters
Global Menu
Main Menu

Latest Events

WA Disability Support Awards Ceremony 2024

Event start date: 18/05/2024
NDS is looking forward to the opportunity to celebrate the achievements of people who demonstrate excellence, passion, vision and commitment to supporting people with disability.

Risk Management Systems Workshop

Event start date: 20/05/2024
Learn what a risk management systems should include to achieve effective clinical governance and meet quality standards.

A deep dive into exploring strategic employment services transformations – a workshop for disability services exploring contemporary employment pathways for supported employees

Event start date: 21/05/2024
Join us for the upcoming in-person NDS workshop on transforming disability employment services.

Related events

Last chance to register for NDS’s Disability Hot Topics Breakfast in Hobart

With less than two weeks to register, our annual breakfast will be a chance to network with peers and hear the latest from the sector.

Tasmanian providers can help shape the Disability Health Strategy

Developing its first Disability Health Strategy, the Tasmanian Department of Health is consulting widely with the Tasmanian disability community.

No new disability funding in Tasmanian Budget

The 2023–24 Budget sees continued funding for initiatives announced last year, but nothing in the way of new funding for the disability sector.

NDS has a suite of resources to help providers to undertake investigations

Close up of a person writing on a clip board with a pen, text reads: Investigations

In the disability sector, investigations play a key role in providing safer and better-quality services. By conducting investigations, providers can uncover what went wrong, prevent similar incidents from happening again, and ensure the safety and well-being of individuals with disability. The process can also help rebuild trust and relationships. NDS has produced a suite of resources for providers to support their investigations 
 
In developing the resources, NDS consulted providers, participants, auditors and the NDIS Commission. These consultations highlighted the need for resources to help address inconsistencies and increase the knowledge about processes for conducting investigations. Our investigation resources are aimed at staff who have responsibility for conducting investigations. 
 
As a provider, you have an obligation to investigate whenever there is an allegation, observation or report of abuse or neglect. Investigations are important because they help keep people safe, they support open disclosure, and they form the basis for continuous improvement processes.  

The NDS investigation resources will help providers to: 

  • have better understanding of what has caused an incident 
  • investigate to help resolve a complaint 
  • understand that different incidents will require distinct types of investigations 
  • follow basic principles within an investigation to make it person-centred, confidential, procedurally fair, timely, well-communicated and fully documented 
  • understand and follow the necessary steps after an investigation. 

There are eight Investigations resources in the NDS RICM set, including accessible versions. There is also an interactive pdf guide and a film and animation overview, which goes through the purpose and steps of an investigation.  

You’ll also find among the resources: 

  • Conducting Investigations Policy Checklist 
  • For participants — how we investigate incidents 
  • Investigation Procedure Checklist 
  • Investigation Action Plan Template 
  • Identification and Analysis of Evidence 
  • Investigation Interview Tips 
  • Communication Plan Handout 
  • Conducting Investigations Booklet (in the Incident Management resources). 

The resources follow an easy-to-use “what do I do? what do I say? what do I record? and what do I report?” format. They are general, best used as a guide. You may need to make adjustments depending on the size of your service and the supports you provide. 
 
The resources can be used online or printed and are easily adapted to your organisation’s needs and requirements. Resources can be used for training for service providers and staff to increase organisational understanding and awareness. 

Contact information

For any enquiries, please contact Sarah Nicoll, Head of Quality and Safeguards, submit enquiry/feedback, show phone number