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Defensible Documentation In-house Workshop

Hand holding a pen pointing to documents on a desk
Location: At your organisation/Zoom
Date: 26/04/2020 to 31/12/2021

What happens if your care or support is questioned?

Do your progress notes provide evidence of your duty of care or is it absent, irrelevant or incomplete?

Documentation matters and complaints and incidents are real. This course will introduce you to defensible documentation and it will change the way you write.

Learn the leading method to document progress notes professionally, legally and competently in either a 3hr workshop or 1.5hr training session followed by 1:1 coaching.

Defensible Documentation Workshop (3 Hours)

This workshop is designed to support documentation in disability services. It is an in-house workshop focused on the needs of your organisation identified through a pre-workshop briefing. Conducted via Zoom for up to 20 people and once restrictions are lifted, face-to-face for up to 25 people.

This three-hour workshop covers:

  1. Legal requirements of progress note documentation
  2. Correct language and words to communicate factual information respectfully
  3. Tips for simplifying documentation and ensuring it's relevant and reader-friendly
  4. Duty of care - What it means and how to evidence it
  5. The recommended format for documenting care and support, risks, incidents, complaints and informed risk-taking.
  6. The 2 'C's of consent to defensibly document choice and refusal of care.
  7. Practice writing defensible notes

Workshop Cost

In House Delivery (currently zoom):
- 1 x 3 hour session: NDS Member: $2,015 + GST (up to 20 people via Zoom)
- 1 x 3 hour session: Non-Member: $2,795 + GST (up to 20 people via Zoom)
- 2 x 3 hour sessions on the same day: NDS Member: $3,627 + GST
- 2 x 3 hour sessions on the same day: Non-Member: $5,031 + GST

Additional participants when restrictions are lifted are (capped at 30 in total)
- NDS member: $93 + GST
- Non-Member: $129 + GST

Travel and accommodation costs (when restrictions are lifted) are charged at cost.

Defensible Documentation Training (1.5 hr) + 30 min 1:1 coaching

This intensive program is aimed at teams within an organisation. It is delivered as a live webinar via Zoom and followed by an individual coaching session for up to 10 people.

The program covers:

  • Legal requirements of progress note documentation
  • The correct language and words to communicate factual information respectfully
  • Tips for simplifying documentation and ensuring it's relevant and reader-friendly
  • FACT Method: the recommended format for documenting legally, clearly and concisely
  • Example of defensible documentation in practice

1:1 coaching session includes:

  • Pre-session activity: documenting a scenario using the FACT method
  • 30 minute coaching session to review, question, problem solve and improve documented scenario

Training Cost

NDS member: $190 + GST per person
Non-Member: $260 + GST per person

Presented by: Preventing Harm Initiative

PHI is a Specialist Training and Risk Management Company for Aged, Community, Disability and Mental Health Services.

NDS is offering four Virtual Defensible Documentation workshops as an opportunity for organisations to send staff to discuss correct methods of record-keeping. We recommend sending one or two people to participate in the workshop and then engage with us for an in-house workshop where examples specific to your organisation can be shared and discussed.

Contact information

For any enquiries, please contact Learn and Develop on