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Conversations that Matter

Image of a group of people in a corporate setting talking with one person in a wheelchair
Location: National (Online)
Date: 19/06/2020 to 30/06/2021

Intended to provide participants with increased self-awareness along with greater confidence and capability in having challenging conversations and providing feedback that has impact.

The learning outcomes are:

  • Understand the nature of challenging conversations and what makes them challenging
  • Understand and manage fears around having challenging conversations
  • Develop the key conversational skills – language; empathy; listening; questioning; managing state; taking multiple perspectives
  • Become familiar with conversational tools and frameworks for having the conversations that matter
  • Develop the ability to deliver feedback with impact – both positive and constructive
  • Learn how to deal with difficult emotional responses

As an in-house delivery, Mark Priede the facilitator, will conduct a briefing zoom meeting with you prior to look at specific areas of focus relevant to your needs.


Workshop Cost

The workshop investment for the in-house delivery of the 2 x 2.5 hour workshop, accommodating between 6 and 20 participants is:

In House Delivery (currently zoom)
2 x 2.5 hour sessions (1-2 weeks apart): NDS Member rate: $3,105 + GST
2 x 2.5 hour sessions (1-2 weeks apart): Non-member rate: $4,301 + GST


Contact information

For any enquiries, please contact Alicia Perry, Learn and Develop Coordinator, 0383414307,