Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond NDIS transition.
The expected completion time of each module is approx. 30 min
| Content | Access Module |
- Finding your purpose
- Going through changes
- Measuring success
- The two providers
- Why the purpose? Or, why people buy
- What does it mean to know your purpose?
- When a business doesn’t know its purpose
- When a business does know its purpose
- Mission and values
- A good mission statement
- Being guided by purpose
| View here |
| Content | Access Module |
- Welcome
- Let’s begin
- When does the NDIS Commission come into operations
- Key elements
- NDIS Practice Standards
- Proportionate requirements
- NDIS Code of Conduct
- National Worker Screening
- Incident management
- Behaviour Support
- NDIS Code of Conduct (Links)
- Conclusion
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| Content | Access Module |
- Strategy and transformation – welcome
- The big picture
- Success in a changing landscape
- The NDIS Provider Toolkit
- Provider Toolkit: key documents
- Using the Provider Toolkit
- Building your roadmap
- Using the business process and action guide
- Putting it all to use
- Conclusion
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| Content | Access Module |
- The customer journey
- The big picture
- When is a customer satisfied
- Customer touchpoints
- Example: An average outcome
- The customer experience
- The customer journey
- Customer journey mapping
- How to gather feedback
- Customer first!
- Correct the customer experience
- Conclusion
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