Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond NDIS transition.
The expected completion time of each module is approx. 30 min
Content | Access Module |
- Finding your purpose
- Going through changes
- Measuring success
- The two providers
- Why the purpose? Or, why people buy
- What does it mean to know your purpose?
- When a business doesn’t know its purpose
- When a business does know its purpose
- Mission and values
- A good mission statement
- Being guided by purpose
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Content | Access Module |
- Welcome
- Let’s begin
- When does the NDIS Commission come into operations
- Key elements
- NDIS Practice Standards
- Proportionate requirements
- NDIS Code of Conduct
- National Worker Screening
- Incident management
- Behaviour Support
- NDIS Code of Conduct (Links)
- Conclusion
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Content | Access Module |
- Strategy and transformation – welcome
- The big picture
- Success in a changing landscape
- The NDIS Provider Toolkit
- Provider Toolkit: key documents
- Using the Provider Toolkit
- Building your roadmap
- Using the business process and action guide
- Putting it all to use
- Conclusion
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Content | Access Module |
- The customer journey
- The big picture
- When is a customer satisfied
- Customer touchpoints
- Example: An average outcome
- The customer experience
- The customer journey
- Customer journey mapping
- How to gather feedback
- Customer first!
- Correct the customer experience
- Conclusion
| View here |