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NDP NDIS and Sole Trader Hub

National Disability Practitioners (NDP) has gathered publicly available information and resources on the basics of working under the NDIS in a private practice or as a sole trader.

Highly-subsidised annual membership to Lumin

Partnering with Lumin, NDS is offering a highly subsidised annual membership to online marketing and communications training platform, Lumin. Victorian providers are invited to take up this limited...

Highly-subsidised annual membership to Lumin

Partnering with Lumin, NDS is offering a highly subsidised annual membership to online marketing and communications training platform, Lumin. Victorian providers are invited to take up this limited...

Zero Tolerance

Zero Tolerance

What is Zero Tolerance?

Zero Tolerance is an initiative led by NDS in partnership with the disability sector. It assists disability service providers to understand, implement and improve practices which safeguard the rights of people they support. Built around a national evidence-based framework, Zero Tolerance is:

  • a way for organisations to understand actions they can do to prevent and respond to abuse, neglect and violence of people with disability
  • a clear message that abuse, neglect and violence are not okay
  • a way of thinking about abuse as a human rights issue not a disability issue
  • an organisational and personal commitment to act on: 
- anything that makes a person with disability be or feel unsafe
- anything that doesn’t support a person’s human rights
- anything that we could be doing better
  • a collection of resources to educate and train staff at all levels to understand their responsibilities in preventing and responding to abuse
  • a way of working collaboratively within and outside the disability sector to prevent and respond to abuse 

The Zero Tolerance commitment is a commitment to recognise, raise and respond to any deviation from the human rights of people using disability services. It is a personal and organisational commitment to always have our eyes open and always be doing better to support rights.

Zero Tolerance Framework

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Safeguarding for Boards

Download the Safeguarding for Boards Guide:

Safeguarding for Boards’ is a series of short films and a guide for Boards of Management of disability service providers. Together they can help Boards to understand and address the risk of abuse and neglect of people with disability they support.

The films feature board members discussing human rights and safeguarding approaches with disability advocate, John McKenna. Watch them at your board meetings to start conversations about safety and discuss any gaps in your organisation. Use the accompanying ‘Safeguarding for Boards Guide’ to identify practical steps you and your organisation can take to make sure people with disability are empowered, have a voice, are heard, and are safe.

1. Understanding Abuse


John and the panel discuss the importance of a human rights focus and why boards need to acknowledge abuse could be happening in their organisation.
2. Preventing Abuse

The panel share different ways their organisations are supporting the empowerment of people with disability to prevent abuse.
3. Additional Risk Part 1/2
John asks the panel about understanding the diversity of people with disability including gender, culture and communication.
3. Additional Risk Part 2/2
Does your board know what goes on behind closed doors? The Panel discuss safety in group homes and use of restrictive practices.
4. Responding to Abuse
Our panellists talk about supporting people to speak up, encouraging staff to take action and working with the police and authorities.
5. Learning from Abuse
John asks the panel to reflect on ways to get the right information to know what’s happening within an organisation and make improvements.
6. So Why Be A Board Member?
In the final film our panel members reflect on the positive aspects of their role, and how to use that to strengthen human rights for people with disability.

Speaking Up About Safety

In 2014, NDS worked with advocacy organisations across Australia to ask people with disability about safety. The Speaking up about Safety reports reveal what practical actions people want from service providers in regard to safety. The message from people with disability was consistent and clear: we need to listen.

Summary Report

Full Report

Links to other useful resources:
Contact information
For more information contact Liz Collier, Project Lead - Zero Tolerance, (03) 8341 4317,