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Bushfire Information and Support

When natural disasters strike, providers can face unusual circumstances impacting their ability to deliver services. Find information you need in the NDS Bushfire Hub.

November Triple N Webinar: Disability Royal Commission

This webinar explores the progress of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability to date, and address experiences for providers.

NDIS Quality and Safeguards Resources

National Disability Services has been funded by the Australian government through the NDIS Quality and Safeguards Commission

Zero Tolerance

Zero Tolerance

What is Zero Tolerance?

Zero Tolerance is an initiative led by NDS in partnership with the disability sector. It assists disability service providers to understand, implement and improve practices which safeguard the rights of people they support. Built around a national evidence-based framework, Zero Tolerance is:

  • a way for organisations to understand actions they can do to prevent and respond to abuse, neglect and violence of people with disability
  • a clear message that abuse, neglect and violence are not okay
  • a way of thinking about abuse as a human rights issue not a disability issue
  • an organisational and personal commitment to act on: 
- anything that makes a person with disability be or feel unsafe
- anything that doesn’t support a person’s human rights
- anything that we could be doing better
  • a collection of resources to educate and train staff at all levels to understand their responsibilities in preventing and responding to abuse
  • a way of working collaboratively within and outside the disability sector to prevent and respond to abuse 

The Zero Tolerance commitment is a commitment to recognise, raise and respond to any deviation from the human rights of people using disability services. It is a personal and organisational commitment to always have our eyes open and always be doing better to support rights.

Zero Tolerance Framework

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Zero Tolerance Initiative Overview – Presentation with facilitator guide

The Zero Tolerance Initiative Overview presentation and facilitator guide have been developed to support people to provide an overview of the Zero Tolerance framework to their colleagues and others within their organisation.  It is important that the user-friendly facilitator guide is used when speaking to the presentation to ensure a consistent message is delivered.

The presentation takes approximately 15 – 20 minutes to deliver.

Download the Presentation with the Facilitator Guide:

Zero Tolerance Resouces Guide (iPDF) 

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This interactive PDF guide provides easy access to the Zero Tolerance films and resources. There are buttons and links within the PDF which take you from one page to another, or to external resources and websites.

you can navigate through the PDF by clicking through. However, unlike a website, the interactive PDF can be easily downloaded to your desktop and phone or printed as a booklet, allowing you to conveniently access it offline whenever you need it.

Download the Zero Tolerance Resources Guide (iPDF) guide below: 

Download PDF    Accessible - coming soon  

Speaking Up About Safety

In 2014, NDS worked with advocacy organisations across Australia to ask people with disability about safety. The Speaking up about Safety reports reveal what practical actions people want from service providers in regard to safety. The message from people with disability was consistent and clear: we need to listen.

Summary Report

Full Report

Links to other useful resources:
Contact information

For more information contact: 
Mary Lou McPherson, National Practice Lead - Zero Tolerance Initiative, (03) 8341 4300, or Dave Relf, National Practice Lead – Zero Tolerance Initiative, (03) 8341 4300,

The NDS Zero Tolerance initiative is funded by the Victorian State Government.