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Complaints management in disability services

A good complaints management approach is key to safeguarding people with disability and a crucial building block in your organisational culture.

Tell us about the State of the Disability Sector

The State of the Disability Sector survey and Workforce Census is our major tool to capture your views on the state of disability policy and the operating environment.

Disability Jobs Connect

The Disability Jobs Connect program has been created to help people with a disability overcome the challenges of gaining employment and connect with potential employers who recognise the unique skills...

Tasmanian Support Coordination Network – Webinar

Two people in conversation

This webinar is part of the NDS Support Coordination Network series in Tasmania which is proudly supported by the Tasmanian State Government.

Presenters include:

  • Toni Spotswood, Senior Provider & Engagement Officer - NDIA
  • Olivia Porter, State Director Tasmania - NDIS Quality and Safeguards Commission
  • James Martin, Program Worker, Exceptionally Complex Support Needs Program – Richmond Futures
  • Charley Hodgson, Senior Practitioner – Tasmania, Disability and Community Services
  • Mary Hawkins, Director Strategic Initiatives- NDIS Employment Outreach Branch


  • Jenny Newton, Director - Coordination Connect
  • Darren Osborn, Director - In2Change Consultancy

Key Benefits:

The NDS Support Coordination Networks aim to support local communities to promote shared information and collaboration between Support Coordinators and the NDIA to improve outcomes across Tasmania

Who is this for?:

This opportunity is open to anyone in the sector who has questions or an interest in updates on support coordination and the disability sector. 

Webinar running time: 1:51:12

Contact information

For any enquiries, please contact Malachi Cloak de Paul, Project Manager, 03 6212 7303, submit enquiry/feedback