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Complaints management in disability services

A good complaints management approach is key to safeguarding people with disability and a crucial building block in your organisational culture.

Tell us about the State of the Disability Sector

The State of the Disability Sector survey and Workforce Census is our major tool to capture your views on the state of disability policy and the operating environment.

Disability Jobs Connect

The Disability Jobs Connect program has been created to help people with a disability overcome the challenges of gaining employment and connect with potential employers who recognise the unique skills...

NDIS Business Process Guide

NDIS Business Process Guide banner

‘Doing business in the NDIS? A business process development guide for providers’ will assist leadership teams to determine their required business processes for operating in the National Disability Insurance Scheme business environment.

The Guide is available in PDF and accessible formats.

The Guide is designed to be used in a workshop using the below:

·         Workshop Outline
·         Decision-Tracking and Action Planning Tool

Draft policies are availabl here in accessible formats:

·         NDIS and Conflict of Interest Policy
·         Debt Management Policy
·         NDIS Business Process Policy

For providers who offer both disability and aged care supports, we have developed a summary of what’s different and what’s similar to assist in using the Guide.

The resources are designed to be used by providers without assistance. However, where State/Territory Governments have provided funding, we are able to offer in-house workshops free of charge or at heavily subsidised rates. In other States/Territories, NDS can offer assistance on a fee-for-service basis. Details here.