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Member webinar: Governing for Rights and Quality

This member webinar provides an overview of Right on Board, a capacity-building program for Boards and Executive Teams.

DHHS and NDS Webinars: Safer and Stronger - Responding to COVID-19 in the Disability Sector

Funded by the Victorian Government, NDS's Victorian Safer and Stronger Project aims to provide practical information and support to Victorian disability service providers on Infection Control and Business...

Member Webinar: Cyber Security and the Disability Sector

In this webinar, participants will gain an understanding of current cyber security trends, receive practical steps for strengthening the cyber security of their organisation and a brief overview on...

Member Webinar: Complaints Management Masterclass with On Track Investigations

Illustration of person man using a laptop and sitting on a giant red play button with the title NDS Member Webinar

Complaints are an important source of information from your customers about the way your organisation is performing. When managed well, complaints can form the basis for continuous improvement activities, strengthen client relations and help develop exceptional skill sets in your staff.

Managed poorly, complaints can result in a permanent rupture of the relationship with the client, ruin your organisational reputation, or even result in inaction with significant outcomes.

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