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NDS in WA 2020/21 Year in Review

Through a range of initiatives during 2020/21 NDS has supported our members, strengthened the WA disability services sector and delivered better outcomes for people with disability across Western Australia.

Strengthening Senior Leader Resilience and Wellbeing

SuperFriend CEO Margo Lydon and Beyond Blue CEO Georgie Harman speak honestly about resilience and wellbeing for leaders providing insights and practical actions.

Domestic and family violence training resources for the disability workforce

This resources provides foundational level domestic and family violence knowledge and skills and the ‘how to’ of organisational responses.

Member Webinar: Complaints Management Masterclass with On Track Investigations

Illustration of person man using a laptop and sitting on a giant red play button with the title NDS Member Webinar

Complaints are an important source of information from your customers about the way your organisation is performing. When managed well, complaints can form the basis for continuous improvement activities, strengthen client relations and help develop exceptional skill sets in your staff.

Managed poorly, complaints can result in a permanent rupture of the relationship with the client, ruin your organisational reputation, or even result in inaction with significant outcomes.

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