Member Webinar: Complaints Management Masterclass with On Track Investigations

Complaints are an important source of information from your customers about the way your organisation is performing. When managed well, complaints can form the basis for continuous improvement activities, strengthen client relations and help develop exceptional skill sets in your staff.

Managed poorly, complaints can result in a permanent rupture of the relationship with the client, ruin your organisational reputation, or even result in inaction with significant outcomes.