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Complaints management in disability services

A good complaints management approach is key to safeguarding people with disability and a crucial building block in your organisational culture.

Tell us about the State of the Disability Sector

The State of the Disability Sector survey and Workforce Census is our major tool to capture your views on the state of disability policy and the operating environment.

Disability Jobs Connect

The Disability Jobs Connect program has been created to help people with a disability overcome the challenges of gaining employment and connect with potential employers who recognise the unique skills...

BuyAbility Procurement

Disability Enterprise Procurement (DEP) Program

Designed to increase employment opportunities for people with disability through the promotion, connection and management of socially responsible procurement opportunities for Australian Disability Enterprises with public and private sector buyers.

What are the key benefits?
  • Use your buying power to promote supplier diversity
  • Play an active role in creating meaningful employment opportunities for people with disability
  • Improve productivity and meet your organisation’s business objectives by contracting out certain tasks
  • Promote your business as a socially responsible purchaser through We BuyAbility

Who is this resource for?

All levels of government across Australia, as well as private businesses looking to procure products and services from Disability Enterprises for specific contracts and projects. To assist in this process, NDS offers a contract management service – BuyAbility Procurement.

Further Information:

The government endorsed BuyAbility initiative is:

Affordable: High-quality products and services at competitive prices

Reliable: Easy contract administration, award and probity compliance

Seamless: Access to a national network of 600 Disability Enterprise outlets

Low risk: Risk management of contracts and suppliers

Socially responsible: Create measurable social and economic impacts for thousands of people with disability


In mid-2009, the NSW Government enacted legislation which enabled its agencies to procure goods and services directly from disability employment organisations.

These organisations are collectively known as 'Australian Disability Enterprises.' The 2009 legislation was explained in the Premier's Memorandum 2010-6, relating to policy background and expected outcomes.

The original legislation has been transferred to the Public Works and Procurement Regulation 2014. This exists as Clause 5 within the Regulation.

Clause 5 eliminates the need for NSW Government agencies to conduct open, competitive tenders, when engaging Australian Disability Enterprises.

In addition, NSW Government agencies can engage Australian Disability Enterprises who supply goods and services listed in State Contracts without reference to State Contracts.

BuyAbility Procurement is the government-endorsed service enabling this regulation. NDS launched its BuyAbility initiative in 2016 to promote and secure a thriving supported employment sector – one that produces high-quality products and services and meaningful employment and training opportunities for people with disability.

This program was previously referred to as the Disability Enterprise Procurement Program.

Contact information

For more information, please contact Simon Scrase, Programs Development Manager - BuyAbility, 02 9256 3101, submit enquiry/feedback, 1300 043 517,

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