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Safer Services Toolkit

Newly updated, the toolkit gives providers what they need to build their internal quality and safeguarding capabilities to the highest standards.

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Safer Services Toolkit

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Key benefits

  • The Safer Services Toolkit can support disability providers to:
    • Build their internal quality and safeguarding capabilities
    • Increase their understanding of safeguarding practices
    • Implement changes to their practices and culture

Who is this for?

Disability service provider management and staff. The Safer Services Toolkit provides practical tools and resources to enhance service quality and safeguarding systems and practices.

About these resources and tools

safer services toolkit logo

The Safer Services Toolkit was originally developed in 2018 with funding from Lotterywest to complement NDS Zero Tolerance resources and is based on research by NDS WA in partnership with Curtin University that identified stakeholder experiences, perceptions and understandings of safeguarding practices of disability service organisations. In 2024 the Sector Readiness Project with funding from the WA Department of Communities reviewed and updated the toolkit.

Section Divider, NDIS Registered Providers

Organisational Readiness

Resources to assist organisations to identify their vision for best practice in safeguarding, explore current practices, strengths, gaps, areas for improvement, and actions to follow. Organisations can also identify Quality and Safeguarding Champions and involve them in the development of safer services. 

Resources

Safer Services Together Graphic

Safer Services - Review and Action Plan

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Supporting the Workforce

Resources to assist organisations to identify their vision for best practice in safeguarding, explore current practices, strengths, gaps, areas for improvement, and actions to follow. Organisations can also identify Quality and Safeguarding Champions and involve them in the development of safer services. 

Resources

Key Conversation Restrictive Practice Template

Key Conversation Safeguarding Template

Quality and Safeguarding Champions

Talking about Safer Services Workshop Presentation

Talking about Safer Services - Facilitator Guide

Talking about Safer Services Worksheet

Safer Services - Key Conversation Facilitator's Guide

Safer Services - Key Conversations - Scenario Workbook

Safer Services - Support workers training and development self-assessment tool

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Tools and Templates

Tools and templates to assist organisations to increase awareness and reflect on organisational values and consider issues such as abuse, neglect, supported decision making and duty of care. These tools help organisations identify areas for continuous improvement and develop action plans. They also assist organisations to establish processes to support staff to raise concerns, undertake investigations and to appropriately debrief staff after an incident has occurred.

Resources

Building a Culture of Reporting

Debriefing Tool