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NDS Member Exclusive Webinar: Levelling the Playing Field

NDS discusses our new policy position ‘Provider Oversight, Accountability and Enablers’.

Maximising use of the CHAP, a Comprehensive Annual Health Assessment Program: A Guide for the Disability Sector

A guide for the disability sector to maximise implementation of the CHAP tool with people with an intellectual disability

Victorian Portable Long Service Benefits Scheme FAQ

Got questions about the Victorian Portable Long Service Leave Scheme eligibility criteria and requirements? We've compiled a list of frequently asked questions for your convenience.

Quality and Safeguarding for Victorian Providers

people sitting in a meeting room having a discussion

National Disability Services is supporting Victorian service providers to transition to the NDIS Quality and Safeguarding framework, due to take effect in Victoria on the 1st July 2019.

A range of activities are taking place including regular News updates, a Community of Practice, Quality and Safeguarding forums and workshops, webcasts and podcasts.

Click to view each of the resources below.

NDS has developed a series of podcasts to talk about the changes for Victorian service providers under the new national quality and safeguarding arrangements. The podcasts are available on Itunes (apple) and Wooshka (android users). Topics include:

1) Quality and Safeguards arrangements under the new NDIS Commission

Victorian State Manager David Moody speaks to Fiona Still and Dave Relf about the new quality and safeguarding arrangements that will apply to Victorian service providers from the 1st of July 2018.

Podcast 1 is available via Itunes (apple) and Wooshka (android users).

2) What do people who use disability services need to know about the changes coming under the NDIS Quality and Safeguards Framework?

Dave Relf, Victorian Manager, Quality and Safeguards, speaks to Peter Johnstone, NDIS participant and Eva Sifis from Voice At The Table about what service providers need to consider in relation to people who use their services, including informing people of the changes and ensuring that people with disability are involved in meetings and decision making processes.

(Podcast 2 - Soon to be released) 

3) Voice at the Table 

Dave Relf, Victorian Manager, Quality and Safeguards, speaks to Eva Sifis and Cameron Bloomfield from Voice at the Table.  Voice at The Table (VATT), a project of the Self-Advocacy Resource Unit (SARU), aims to increase the number of people with cognitive disabilities sitting on boards, committees and advisory groups within government, service providers, community and mainstream organisations at a local, state and national level.

(Podcast 3 - Soon to be released)

4) Transitional Arrangements for Victorian Service Providers

Dave Relf, Victorian Manager, Quality and Safeguards, and Fiona Still, NDIS Sector Transition Manager at NDS talk about transitional arrangements for Victorian service providers in relation to:

  • Worker screening
  • The NDIS Code of Conduct
  • Incident reporting
  • Registration and Quality Assurance

Podcast 4 is available via Itunes (apple) and Wooshka (android users).

5) What are Service Providers doing to prepare?

Dave Relf, Victorian Manager, Quality and Safeguards, speaks to Nathan Despott and Ella Joyce about what they are doing in their organisations to prepare for the changes to quality and safeguarding under the new national system. They provide useful perspectives from organisations of varying sizes, including an organisation that operates across a number of states.

(Podcast 3 - Soon to be released)

 6) Complaints process

Dave Relf, Victorian Manager, Quality and Safeguards, speaks to Victorian Disability Services Commissioner Arthur Rogers about the role of the Disability Services Commissioner and the changes to complaints processes that will come into effect from the 1st of July.

Podcast 6 is available via Itunes (apple) and Wooshka (android users).


7) Behaviour Support and Restrictive Practices

Fiona Still, NDIS Transition Manager, speaks to Dave Relf, Victorian Manager, Quality and Safeguards about changes to behaviour support and restrictive practices under the NDIS Quality and Safeguards Framework.

Podcast 7 is available via Itunes (apple) and Wooshka (android users).

NDS has developed a series of webcasts for NDS members. They can be found here

To be added soon

DHHS have produced a series of fact sheets for Victorian service providers:

Other Relevant Resources:

NDS Helpdesk 

The NDIS Helpdesk is available to NDS members and Victorian service providers to respond to questions about quality and safeguarding and other NDIS-related questions

Zero Tolerance 

NDS is committed to supporting service providers through the Zero Tolerance initiative; a national, evidence-based framework to guide good practice and reinforce that abuse, neglect and violence are not OK.

The Zero Tolerance framework outlines actions for an organisation-wide human rights based approach,

A range of free and engaging resources have been developed to support the implementation of the framework. This includes including information for CEOs and boards, HR and management, supervisors and direct support staff.

For more information about Zero Tolerance, visit the website

NDIS Quality and Safeguards Commission

NDS recommends that service providers visit the NDIS Quality and Safeguards Commission website regularly to keep up to date as new information is added

NDIS Commission webpage

The NDIS Commission provides a range of factsheets to support NDIS participants and providers to understand the various elements of the NDIS Quality and Safeguarding Framework. You can also find information on the following topics:

Contact information

For more information about the Quality and Safeguarding in Victoria or the Zero Tolerance initiative, please contact Dave Relf at submit enquiry/feedback or on 03 8341 4316.