Person-Centred Practice Across Cultures is a series of resources focusing on the crucial importance of cultural awareness and sensitivity in disability support and service delivery.

The below 14 workbooks assist you to be sensitive to and maximise cultural and linguistic diversity in your work. They cover issues such as choice and control for CALD customers, attracting people, engaging with local communities, bilingual workers and interpreters, and the business case for culturally-sensitive service delivery.

The Person-Centred Practice Across Cultures project was designed by futures Upfront for NDS. Funding was provided by the NSW Department of Family and Community Services, Ageing, Disability and Home Care.

Empathy

Active Listening

Choice-making

Reflective Practice

Working Effectively with Interpreters

Terminology and Data

Making the Business Case

Creating a Culturally-responsive Person-centred Organisation

Leading Towards Cultural Responsiveness

Building a Diverse Workforce

Valuing Bilingual Workers

One Community at a Time

Making Links

Cross-cultural Story-based Marketing