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Risk, Incidents and Complaints Management Resources

These resources support providers to understand and meet standards and drive continuous quality improvement to raise both the standard and safety of service delivery to NDIS Participants.

PACE: Frequently asked questions

The NDIA has provided answers to questions raised in our recent member webinars on PACE and the upcoming rollout.

Victorian Mental Health Services

Department of Health and Aged Care website‘Supported Decision-Making in Victoria’The mental health navigation guide is for disability providers and workers and has been collated to guide navigation...

Ready to Go Home Resources

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Key benefits

The Ready to Go Home project resources have been co-designed and co-developed with health consumers with disability, disability service providers and health professionals to:

  • improve the hospital experience for a person with disability, and
  • reduce barriers that contribute to discharge delays

Who is this for?

Your Hospital Guides

Your Hospital Guides 1-7 are available in booklet, easy print, Easy Read and Accessible Word versions:

  1. Be prepared for a hospital stay
  2. Your hospital stay
  3. Decision making during a hospital stay
  4. Discharge planning checklist
  5. Your discharge summary
  6. After your hospital stay
  7. NDIS basics

The My Hospital Pack is an easy-to-use envelope template (interactive and standard) with two checklists: 

  • Ready for Hospital - to be completed in the community (for example: at home)
  • Ready for Home - to be completed by hospital staff as a discharge tool

The My Hospital Pack can be used to prepare and store essential information in case of a hospital stay – planned or unplanned.

A user guide - How to use My Hospital Pack - is available in accessible Word, e-braille and pdf versions.

Be Prepared for a Hospital Stay

NDS - Your Hospital Stay

Decision Making During A Hospital Stay

Discharge Planning

Your Discharge Summary

After Your Hospital Stay

My Hospital Pack

Special thanks to:

  • Daniel Sonnabend, Kylie Mucciarone, Lindy Johnson, Lisa Holliday, Lou Wilson, Mark Blowers, Rowan Rovere, and Yvonne Huntley – the co-design team behind the Your Hospital Guides, and
  • Ahanacare, BGSR, Cocoon SDA Homes, Joondalup Health Campus, Perth Healthcare and Support Enterprise, WA Blue Sky and Yesability who co-developed and trialled the My Hospital Pack

Ready to Go Home, an NDS and Department of Health WA partner project, is funded by the Australian Government Department for Social Services. Go to for more information.

Relevant Resources

Contact information

For any enquiries, please contact Philippa Davey, Project Lead – Disability Health Projects, show phone number, submit enquiry/feedback