Latest Resources
NDIS Quality and Safeguards Resources
Key benefits
- Interactive resource that provides quick links to targeted information.
- A collection of information on a number of NDIS Quality and Safeguards topics.
- Practical guides to streamline effort and support meeting NDIS Commission requirements.
Who is this for?
These resources are for anyone working in the sector who wants a further understanding and guidance on NDIS Quality and Safeguards topics.
Resource Library
These resources provide support for providers to understand and meet registration conditions; engage with the NDIS Practice Standards; and drive continuous quality improvement to raise both the standard and safety of service delivery to NDIS Participants.
- Risk, Incidents and Complaints Management Resources
- Provider registration
- NDIS Code of Conduct Resources
- Practice Standards - including new resources
- Continuous Quality Improvement
- Inclusive Governance
- Participants Communication
- NDIS Commission Practice Alerts - Health Matters
- Practice Leadership Workshops for Behaviour Support Practitioners
- Recognising and Reporting Restrictive Practice Workshop
- Resources currently in development
Training and events relating to the NDIS Quality and Safeguards framework are also available.
Risk, Incidents and Complaints Management Resources
A well-managed risk, incidents and complaints system will help drive safer and good quality outcomes for people with disability and meet the regulatory requirements of the NDIS Commission.
"A good risk, incidents and complaints system is really about being a responsible business owner and provider. You really need to be on top of things when things go wrong as well as when things go right and when you have good systems in place, that are easy to use – it’s about good governance" Source: Film
These resources have been developed for individuals/sole traders and small and medium sized providers and can be adapted for an individual service's needs and size. They will assist to implement systems and processes that will drive good quality outcomes for people with disability and help meet some of the regulatory requirements of the NDIS Commission.
View the Risk, Incidents and Complaints Management Resources
All resources can be found in the Risk, Incidents and Complaints Management Resources Guide. Download the iPDF onto your desktop for easy access to over 50 risk, incidents, complaints, investigations and CALD resources including editable templates, checklists, infographics, Excel registers, film, animations, translations, relevant NDIS documents, Zero Tolerance resources, staff training recommendations plus tips, FAQ and reflections.
Provider registration
This is to support NDIS Providers and to ensure they check compliance requirements, be financially sustainable, and enhance outcomes for people with disabilities and organisational performance
This webinar explains what staff need to be aware of in relation to their responsibilities under the NDIS Commission quality and safeguards requirements.
NDIS Code Of Conduct Resources
These films can be watched in sequence with opportunities for reflection and discussion in between each film. Alternatively, each film can be watched on its own if there is a particular obligation of interest, or if there is something happening in your workplace you believe should be addressed.
Please note: the films were recorded under COVID-19 conditions and you will experience some variation in film quality and audio.
Obligation 1: Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
Presented by: Michaela Broderick
Obligation 2: Respect the privacy of people with disability
Presented by: Leigh Creighton
Obligation 3: Provide supports and services in a safe and competent manner with care and skill
Presented by: Jessica Cochran
Obligation 4: Act with integrity, honesty, and transparency
Presented by: Samson Hailu
Obligation 5: Promptly take steps to raise and act on concerns about matters that might have an impact on the Quality and safety of supports provided to people with disability
Presented by: Meaghan O’Shannessy
Obligation 6: Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
Presented by: Matthew Carey
Obligation 7: Take all reasonable steps to prevent sexual misconduct
Presented by: Zel Iscel
Michaela describes herself as a bubbly individual who loves to challenge the perceptions of the disability sector and community as a person living with a disability. Michaela has fought the barriers to attend University to complete a Bachelor of Legal Studies. She is a Principals award reciprocate, an artist whose work has been purchased by NDIA. Michaela is an avid believer in choice and control and pioneers for young people living with a disability to know their rights and to live the life they choose. Michaela recently moved from Tasmania for a sea change to the sunny and exquisite Gold Coast where she does her artwork and cooks up her favourite meal. Michaela loves the outdoors and is looking forward to more travel. Leigh Creighton is a leader around social change in the Hunter. A ‘Living Life My Way’ ambassador and champion, a motivational speaker, LTD presenter and mental health ambassador, Leigh is a committed advocate for the rights and best interests of people with disability. Leigh’s passion is to make the world a better place for all human kind and his motto is ‘believe in yourself, go for your dreams and live every single moment to the fullest’. His experience in how he uses his NDIS Plan to live independently and to be part of his community. Leigh is committed to ensuring that the diverse voices of people with intellectual disability are heard - to be at the centre of everything. Jess is 30 years old and lives with psychosocial and physical disabilities. Her primary conditions include C-PTSD and Ehlers Danlos Syndrome. She has lived independently for three years now and loves the community but is looking forward to being able to access it on a more regular basis. She is a passionate advocate for disability rights believing that through her own journey she can use her voice to help raise awareness to help better services, accessibility, respect and awareness for people with a disability and their support networks. She also has a wide range of hobbies including modelling, singing, hand sewing quilts, girl guides, acting and sit down comedy. Samson has a lived experience of disability and is passionate about advocating for the human rights of people with a disability. Samson has completed a Diploma in Community Services. Creativity is a large part of Samson’s life. He makes hip hop music and is always on the lookout for creative opportunities in his spare time! Meaghan studied an Arts Degree in Popular Culture including studying Japanese and Italian Language concurrently. She has over ten years experience facilitating training for the Finance and Insurance sector. More recently, Meaghan completed a Certificate IV in Disability. Meaghan is a consumer of Mental Health Services and has a wealth of lived and work experience in the Disability Sector. She is articulate and passionate about engaging people in conversations and addressing misconceptions of mental health diagnoses. Meaghan is proud to be a member of the NDS Practice Support Network. In her spare time, Meaghan loves walking her two incorrigible black pugs, whom she has ambitions, one day, to train as therapy dogs. She enjoys keeping her body and mind sound through swimming in the bay, mindfulness meditation, and watching films with her 16-year-old son. Matthew has been blind from birth but has not let his lack of sight hold him back from some great experiences! Some of which include competing in athletics and swimming carnivals across Australia and New Zealand at school, being Program Director at FreshFM, and raising funds for Eye Play Sport through public speaking events. Matthew has also recently been married and moved to the Northern Territory. Matthew has a keen interest in politics, advocacy and social justice issues. Further to Matthew’s interests, he enjoys many sports, especially cricket, soccer and AFL football (Carn the Crows!) attending as many games as possible. Zel Iscel was born blind in Turkey and arrived in Australia with her family at the age of six. She began her education with no English but learned quickly because she loves to talk! Zel became involved in disability advocacy while studying a BA in Politics and Government at Edith Cowan University. After completing her degree, Zel’s love of travel took her to London for a two year working holiday. Zel then returned to Australia to begin her career in disability working in state, national and international roles. Zel currently works as a user analyst specialising in technology for the blind and vision impaired. She also runs her own consultancy, Inclusive World, where she conducts tailored disability awareness trainings and provides advice on matters and projects relating to inclusion.
Download PDF slides Download accessible Word slides Additional Resources available: For more information contact Mary Lou McPherson, National Practice Lead - Zero Tolerance Initiative, 03 8341 4300,
submit enquiry/feedback These films and resources were made possible by funding from the NDIS Quality and Safeguards Commission.
This session discusses the NDIS Code of Conduct using the Code of Conduct Films to help promote discussion and bring the Code into every day practice. It looks at opportunities to keep the Code front and centre in the workplace. Facilitated by the NDS Practice Support Network. The NDIS Practice Standards and Quality Indicators require disability service providers to meet standards for quality and safety. This interpretive guide is for organisations preparing to re-register as an NDIS provider. The aim is to help providers that are required to meet Certification requirements with the NDIS Commission, to interpret and better understand the requirements of the NDIS Practice Standards Core Module and associated quality indicators. The guide provides both an explanation of what each indicator means and provides some examples of documentary evidence that may meet the requirement of the quality indicator. The NDIS Practice Standards and Quality Indicatorsrequire disability service providers to undertake emergency and disaster management planning. The following resources may assist providers meet the updated NDIS Practice Standards for emergency and disaster management.
Enjoy Safe Meals resources are available on the website for providers. The resources have been developed through a collaborative project, Co-Creating Safe and Enjoyable Meals for People with Swallowing Disability, led by The University of Technology Sydney (UTS). Other resources to help providers meet this standard: The Quality Management Guide is a resource for developing and implementing quality management for disability service providers. For organisations new to quality management, the guide provides a starting point and a step-by-step guide, while experienced providers may find it useful for checking their existing system. The associated Quality Management and Continuous Quality Improvement webcast, provides a snapshot of the guide and could be used for staff training purposes. The ‘Embedding Quality’ webinar provides organisations with strategies and resources to help expand quality processes beyond compliance with the NDIS Practice Standards. Promotes reflection on how to maintain a quality management system and embed quality practices across the organisation. This factsheet provides information about organisational internal audit programs, their purpose and how they might be designed, implemented and reviewed. This factsheet provides information about how providers can be inclusive of people with disability in the governance of your organisation. Consider ways to develop your participation strategy and how participants can have input into the development of organisational policy and processes including the provision of supports and the protection of participant rights. Supported decision-making (SDM) is the best practice approach to enhance the ability of people with disability to make their own decisions. This guide is for workers, volunteers, managers and directors/Board members of NDIS providers. Each section of the guide explains key aspects of supported decision-making as well as the implications for NDIS providers. This fact sheet identifies a checklist of information the NDIS Commission has determined registered providers must give to all participants. It also includes some useful resources to support providers to meet their obligations.
Dysphagia is a medical term for any difficulty with swallowing Information and advice in the Dysphagia, safe swallowing and mealtime management practice alert includes: Certain medicines, commonly given to people with disability, can increase the risk of choking Information and advice in the Medicines associated with swallowing problems practice alert includes: The Commission advises that 'polypharmacy is often defined as the use of five or more medications, or two or more psychotropic medications, at the same time'. The Polypharmacy practice alert includes: Supporting staff to understand epilepsy can help to reduce the risk for people with disability. The Epilepsy management practice alert includes: In Australia, transitions between hospitals and disability services can present a risk of harm to participants. Safe transitions of care require clear communication and coordination. Information and advice in the Transitions of care between disability services and hospitals provider alert includes: These workshops are to support the professional development of behaviour support practitioners across Australia. The first workshop will provide an overview of the importance of practice leadership in relation to Positive Behaviour Support and focus on training staff to effectively and consistently implement behaviour support strategies. The second workshop of this series will focus on how to engage staff teams in reflective practice and how practitioners can reflect on their own practice. The third workshop of this series will focus on how to collect meaningful data and measure outcomes. The fourth workshop of this series will focus on supporting the person (and their support network) to be involved in all aspects of positive behaviour support Behaviour support workshops The second series of NDS workshops for behaviour support practitioners can be found at Behaviour Support Practitioner Recorded Webinars
This session discusses a human rights based approach to supporting people with disability, the NDS Zero Tolerance Framework and relevant resources, the importance of focussing on quality life, the misuse of restrictive practices, what the evidence says, practice leadership and reflective practice. Facilitated by the NDS Practice Support Network. The NDIS Commission has a number of resources available on their website including: NDS will notify members when resources become available and are moved to the interactive drop downs above. NDS has been funded by the Australian government through the NDIS Quality and Safeguards Commission, to support Australian disability service providers to meet the requirements of the NDIS Quality and Safeguards framework. For any enquiries, please contact Sarah Nicoll, Head of Quality and Safeguards,
submit enquiry/feedback 
Michaela Broderick
Leigh Creighton
Jessica Cochran
Samson Hailu
Meaghan O'Shannessy
Matthew Carey
Zel Iscel
Practice Standards
Continuous Quality Improvement
Inclusive Governance
Involving Participants in Governance and Operation
Participant Communication
NDIS Commission Practice Alerts
Practice leadership workshops for behaviour support practitioners
Recognising and Reporting Restrictive Practices Workshop
Resources currently in development:
Related Resources