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Member Webinar: Complaints Management Masterclass with On Track Investigations

This webinar is delivered by Kristie Walker, Director of On Track investigations, and provides an overview of the key elements that will assist your organisation to design a robust policy, process and...

Tasmanian Support Coordination Network – Webinar

This webinar is part of the NDS Support Coordination Network series in Tasmania which is proudly supported by the Tasmanian State Government.

Member Webinar: Making nutrition a priority for COVID-19 and beyond with Catherine Saxelby

Wellness Webinar#8 | This NDS Member Exclusive COVID-19 series webinar focuses on wellness and features award-winning nutritionist and media food commentator, Catherine Saxelby.

Member Webinar: Complaints Management Masterclass with On Track Investigations

Illustration of person man using a laptop and sitting on a giant red play button with the title NDS Member Webinar

Complaints are an important source of information from your customers about the way your organisation is performing. When managed well, complaints can form the basis for continuous improvement activities, strengthen client relations and help develop exceptional skill sets in your staff.

Managed poorly, complaints can result in a permanent rupture of the relationship with the client, ruin your organisational reputation, or even result in inaction with significant outcomes.

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