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New to PACE? What to watch for

As the national rollout of PACE continues, we have tips to get you up to speed with the new system, latest improvements, and five issues for troubleshooting.

Palliative Care, life limiting illness, and support for people with a disability

Learn more about what palliative care is, how to support people living with a disability to access it, and information and resources for disability providers and support workers.

Victorian Disability and Social Services Regulation Amendment Act 2023

This page contains resources about the Victorian Disability and Social Services Regulation Amendment Act - learn new information and see resources now.

Member webcast: Complaints Management and Resolution

NDIS Quality and Safeguarding series: Complaints Management and Resolution

Under the NDIS Commission, providers are required to have a complaints management system that complies with the Complaints Management and Resolution Rules.

What does that involve? This member-exclusive webcast explores the answer to that question and the expectations of providers in relation to their handling of complaints.

The webcast also looks at the Commission’s own role as a complaints handling agency and the procedures it follows to investigate and resolve complaints against providers.

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