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Complaints management in disability services

A good complaints management approach is key to safeguarding people with disability and a crucial building block in your organisational culture.

Tell us about the State of the Disability Sector

The State of the Disability Sector survey and Workforce Census is our major tool to capture your views on the state of disability policy and the operating environment.

Disability Jobs Connect

The Disability Jobs Connect program has been created to help people with a disability overcome the challenges of gaining employment and connect with potential employers who recognise the unique skills...

ACT: Building a Resilient Workforce - looking through a COVID lens

Key benefits
  • Understand what resilience is and why it is so important
  • Learn about the stressors that weaken resilience
  • Hear how you can build resilience in your disability support workforce

Who is this for?

CEOs, Human Resource Managers, Operational Managers, Frontline Managers

Webinar running time: 00:23:39

Slides: PDF | Word accessible

Further information

Maintaining workforce resilience in a COVID pandemic has been noted as a key concern by many disability support providers. Tammie Horton, CEO of Phynix Initiative, Mental Health Training and Coaching, talks about the importance of maintaining a resilient workforce in this current pandemic environment, and the challenges staff in this sector face. You will then be provided with practical strategies to help build resilience and morale in your workforce.

Related Resources

Contact information

For any enquiries, please contact Susan Cameron, ACT COVID-19 Sector Support Coordinator, submit enquiry/feedback, show phone number