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Register now for the Eastern Melbourne Make It Work forum

NDS is partnering with Every Australian Counts to roll out forums across Australia to reengage with our local MPs and seek their support to address NDIS issues.
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NDS Monthly Wrap - August 2018

This month: The NDS Helpdesk launch, hosting our annual NDIS Essential Briefing series in capital cities across Australia, and meeting with the NDIA on pricing.

‘Responding to allegations of abuse’ guidelines now available

Silhouette of people on a street


The Department of Health and Human Services (the department) and Victoria Police have jointly developed the ‘Responding to allegations of abuse involving people with disabilities’ guidelines.

The guidelines were developed as part of the response to the Victorian Equal Opportunity and Human Rights Commission report, ‘Beyond Doubt: the experiences of people with disabilities reporting crime’, from July 2014.

The release of the guidelines is particularly timely as the new client incident management system (CIMS) applies to all in-scope funded organisations and Victorian registered NDIS providers as of 15 January 2018.

The guidelines are intended for use by disability service providers and Victoria Police to improve the joint response to allegations of abuse involving victims, witnesses and alleged perpetrators with disability.

The guidelines aim to:

  • Clarify the roles, responsibilities, procedures and interactions involving service providers and Victoria Police when dealing with allegations of abuse; 
  • Provide people with disability, as well as their families and carers, with confidence that their needs will be addressed through a joint response from providers and police.

The guidelines, as well as a summary of the process for reporting abuse to police, are available on the department’s website.

The department is currently in the process of updating the guidelines to incorporate the new Client Incident Management System (CIMS) which applies as of 15 January. The updated version will be accessible via the same link in the coming weeks. The department is also planning a six-month review of the document with Victoria Police.

Contact information
Liz Collier, Project Officer Zero Tolerance Framework, 03 8341 4317,