The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services.  

HaDSCO will continue to receive complaints about non-NDIS funded disability services in WA, and complaints about NDIS funded services that have occurred prior to the commencement of the NDIS Commission on 1 December 2020.

Complaints to HaDSCo can be made by the person who received the service, a family member, representative and carer or a provider. To lodge a complaint on behalf of someone, it is a requirement to obtain permission from the complainant first. As part of their services HaDSCo assess, negotiate a settlement, conciliate and investigate complaints.

HaDSCO has updated the information sheet: Complaints about Disability Services [PDF] to provide information about the changes to the complaints handling arrangements from 1 December.

The NDIS Commission in WA is already taking complaints from anyone regarding NDIS funded services that may not have been delivered in a safe way or to appropriate standards. Complaints can be made by emailing WA Complaints, via their website or by phoning 1800 035 544.