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Media release

Defrauding the NDIS of millions is appalling

NDS has today welcomed the arrests of five people arising from allegations of attempts to defraud people with disability

News on the Ground: March 2019

People walking on a footpath


At our recent regional and metropolitan forums, the NDIA provided significant updates and clarifications for participants and providers. Here is a quick review:

New NDIS website

The NDIA launched a new website in January 2019. In December 2018, the NDIA released a test website and sought feedback from the sector. The feedback was used to refine the new website, which is now live. It features a revised structure based on the participant pathway and a more responsive search function. Please note: Some links have changed and if you have saved bookmarks from the old site they may no longer work. If you have more feedback on what you want and need from the site, the NDIA haa asked for this to be emailed to .

NDIS Quality and Safeguards Commission

From 1 July 2019, the NDIS Commission will be responsible for all provider registration in Victoria, Queensland, Tasmania, ACT and Northern Territory. The NDIS Commission began operation in NSW and SA on 1 July 2018 and will commence operation in WA from 1 July 2020. Providers can get more information from the NDIS Commission website, listening to our latest podcast, or viewing our webcasts if you are an NDS member.

Multiple Provider Registrations

Some providers have more than one registration for their organisation. When registrations transfer to the NDIS Commission, these providers will be subject to audit obligation for each entity registered.

If providers want to select a single provider record as your ongoing record for service provision, follow the steps listed in sequence:

  1. Choose the provider registration record you wish to continue using. Tip: This will generally be the provider record with the most approved registration groups and the highest number of current service bookings.
  2. Access myplace portal and add any registration groups required to the ongoing master registration number if they do not exist there already. For assistance with this step, please reference the Provider Toolkit (registration).
  3. Email confirmation of your ongoing provider registration number to . This email confirmation will ensure that the NDIA can process the registration group updates as a priority.

Dysphagia and mainstream health Interim Arrangements

NDIS participants with dysphagia, who aren’t in a hospital or acute care setting, will be funded for initial and ongoing assessment, development and monitoring of meal plans, under an interim arrangement recently announced by the Minister for Social Services, Paul Fletcher. This is an interim arrangement which will apply until agreement is reached on the roles and responsibilities in relation to dysphagia across the NDIS and mainstream health systems.

Participant Employment Taskforce

This taskforce was announced in November last year and includes both DSS and NDIA staff. The aim of the taskforce is to prioritise participant employment goals in the NDIS planning and plan review process. The taskforce will finalise the NDIS participant employment strategy, review training for planners, and finalise the interface between the NDIS and DES/mainstream services.

Provider Portal Updates

On 2 February, there were upgrades to the portal error messages to include a description of the error and steps to rectify it. This has been introduced for most common errors and will be added to overtime.

Pricing Update

A new price guide was released on 4 February that came into effect on 1 February. This update was around the introduction of new tiered pricing for High Intensity Supports; that is, self-care activities (1:1) and assistance to access community, social and recreational activities (1:1).

There are now three levels of price controls as follows:

  • Level 1 – for standard supports (SCHADS 2.3 or below )
  • Level 2 – for high intensity supports (SCHADS 2.4 or 3.1)
  • Level 3 – for very high intensity supports (SCHADS 3.2 or above)

Price controls are linked to the skill level of the worker who delivers the support and the level they are employed at, in line with the Social, Community, Home Care and Disability Industry Award 2010 (SCHADS Award).

Work is continuing on the Therapy Price Review, with the final round of consultations nearing completion. The recommendations of the Therapy Price Review are likely to come into effect on 1 July 2019.

Support Coordination and Plan Management Framework

Frameworks for the delivery of Support Coordination and Plan Management are due for release and comment in the next four to six weeks. It is hoped that these frameworks will provide greater clarity to providers delivering and participants receiving these services.

For answers to questions around any of these updates, please review the Knowledge Hub or post a question on the NDS Helpdesk.

Contact information
Fiona Still, NDIS Sector Transition Manager, 03 8341 4300,