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How to protect participants' personal details from scammers

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The National Disability Insurance Agency (NDIA) is aware of a potential scam involving people claiming to be from the NDIA attempting to collect personal information from participants via telephone.

The NDIA contacts people by phone for the purpose of completing a verbal access request to become a participant in the NDIS. Where this occurs, the NDIA will ask for certain personal information over the phone, but will only request this information after explaining the purpose of asking for it and seeking your consent to proceed.

The NDIA may contact participants directly by phone or email to advise they required additional information or to update their records. In these instances, NDIA assure they would explain the purpose of asking for this information and ask that you either:

  • Visit your nearest NDIA office
  • Contact the 1800 800 110 number

The NDIA will never require you to provide personal information or threaten to cancel your NDIS plan unless you provide personal details by phone.

If you are unsure about whether a person calling you is from the NDIA, you can ask for their name and number and call the Agency back.

If you believe it is a scam, please report it to (link sends e-mail), your local NDIA contact, or call 1800 800 110. They will be able to confirm whether the caller was from the NDIA.

Visit the Privacy section of the NDIS website to find out more to find out more about the NDIA’s procedures for handling your personal information. You can also find out more about known scams via the Australian Government Scamwatch website.

This article has been published with content from the NDIS website, posted on 30 March 2017.

Contact information
Sarah Fordyce, Policy Manager, 03 8341 4303,