Warning: This hearing summary contains information that may be upsetting.  

Day Four of Public Hearing 32: Service Providers Revisited focused on how service providers address complaints and incidents. The hearing also revisited findings and recommendations from Public Hearings 3 (Yooralla) and Public Hearing 20 (Life Without Barriers) and what the providers have done in response to their appearance before the Commission. 

Terry Symonds, on behalf of Yooralla, outlined their responses and actions to rectify findings and recommendations made during Public Hearing 3.