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Quality and Safeguarding covered at NDS forum

blurry group of people


National Disability Services (NDS) would like to thank everyone who attended the Quality and Safeguarding forum and launch of the NDS Zero Tolerance Responding to Abuse films, held in Melbourne on 4 December 2018.

Miranda Bruyniks, complaints commissioner for the NDIS Commission, presented an overview of the role of the NDIS Commission. Guest speakers from the Department of Health and Human Services (DHHS), Office of the Senior Practitioner (OSP) and the Disability Services Commissioner (DSC) spoke about the transition to the NDIS Quality and Safeguarding framework, due to take effect in Victoria on the 1 July 2019. The presentations outlined what is changing, what is staying the same and what service providers can do now to prepare, followed by a useful question and answer session.

Fiona Fyffe, the systemic review manager from the DSC presented a review of the findings from the inaugural review into disability services where people have died 2017-2018. This report has been tabled in the Victorian parliament and was released by the DSC on the 19 December 2018.  A snapshot of findings from the review as well as the full report can be found on the DSC’s website.     

In the afternoon, the NDS Zero Tolerance Responding to Abuse films were launched by Liz Collier, Zero Tolerance Project Lead, and Samson Hailu, one of the NDS projectABLE presenters from the films. The Responding to Abuse films, funded by the NSW government, assist disability workers to think about how to respond quickly and appropriately to abuse, neglect, and violence of people they support.

They include an introduction and seven themed films covering: 

  • Recognising early warning signs
  • Being a bystander
  • Understanding trauma
  • A 'safety-first' approach
  • Responding to a disclosure
  • Preserving evidence
  • The role of supervisors and managers

To complement the launch of these films, representatives from a number of community organisations (including Scope, VALID, SECASA, Women with Disability Victoria and Victoria Police) spoke about the work being done in Victoria to support people with disability who have experienced violence or abuse. The prevalence of violence, abuse and neglect against people with disability is unacceptable and NDS strongly encourages service providers to make use of the wealth of resources and services that are available.

People who attended the forum were provided with a small, native seedling to take away and plant with someone who they support, to encourage people from all levels of organisations to share an experience with the people with disability their organisation supports and to consider what the terms “Quality” and “Safeguarding” actually mean to the people who use their services.  

As we move towards full roll out of the NDIS in Victoria and the implementation of the NDIS Quality and Safeguarding Framework in July 2019, providers need to think about how people with disability who use their services are a part of the change process.  

How is your organisation supporting people with disability to be involved in the transition to the NDIS Quality and Safeguarding framework? How are people with a disability included in decisions about the services they are provided?  

We’d love to hear about what’s working in your organisation to ensure the people you support are included, listened to and understood. Please email your feedback to .

Similar Quality and Safeguarding forums were held throughout November and December 2018 in Traralgon, Benalla, Geelong and Warrnambool, with an NDS Zero Tolerance Recognising Restrictive Practices workshop facilitated in the afternoons.

NDS would like to thank all of the wonderful guest speakers who contributed to the forums as well as the projectABLE presenters and everyone who attended.

Another NDS Quality and Safeguarding forum will take place in Melbourne in May 2019, along with a number of regional forums throughout April and May 2019.  Dates for these forums will be advertised via the NDS Events and Training page over the coming weeks.

Contact information
Dave Relf, Victorian Manager, Quality and Safeguarding, 03 8341 4300,