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New COVID-19 health advice for NSW providers

NSW Health is advising disability accommodation and in home support providers to prepare for a requirement that all staff wear masks when delivering services from next week.
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Exclusive member offer: Referoo - online reference checks

NDS is excited to announce an exclusive membership offer: Let NDS partner Referoo streamline your recruitment process and reduce costs with online reference checks.

Backlog of reviews shows a system under stress

Blurry image of people in a room


A new report by the Commonwealth Ombudsman details the long delays many participants experience when seeking a review of their NDIS supports. As of February, the NDIA had 8,100 reviews to undertake. About 620 new review requests are being received weekly, but only about 200 per week are being completed. Some people are waiting up to nine months for a plan review decision.

The picture painted is of a system under stress. Planners and Local Area Coordinators have been prioritising new plans over reviews in order to meet bilateral targets. As has been previously noted, over the last two years (during the rapid implementation of the scheme), the quality of plans has often been very inconsistent, resulting in a higher-than-expected number of plans needing to be adjusted via a review.

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