The NDS Resource Library is a place for service providers to access practical resources developed by NDS. These resources are specifically designed to facilitate a practical understanding of key NDIS requirements for service providers transitioning to the NDIS.
As the Sector Transition Project continues its engagement activities, the Resource Library will be updated regularly.
Please note: the information contained in the Resource Library is for general information purposes only. The information contained in the practical resources and guides has been developed by NDS. While we will do our best to keep the information up-to-date, NDS does not make any guarantees or representations of any kind. Any reliance placed upon the practical guides is strictly at your own risk.
Practical Guide to Service Agreements
Appendix 1 – Practical Guide to Service Agreements
Practical Guide to Plan Funding
Appendix 1 - Practical Guide to Funding
Practical Guide to NDIS Funded Activities
Appendix- Charging non-NDIS Funded Activity Costs
Practical Guide to NDIS provider travel and participant transport
Appendix- NDIS provider travel and participant transport
Glossary - NDIS key terms and acronyms defined
Practical Guide to SIL Quoting
NDS has created a guide for service providers to support NDIS participants to prepare for their first NDIS plans
Geared to staff who will be working directly with individuals and families prior to their planning conversation with a Local Area Coordinator (LAC) or National Disability Insurance Agency (NDIA) planner, the guide discusses:
- Support during NDIS transition
- Preparing for the planning conversation
- The planning process
- Understanding support categories
- Understanding plan management
- Understanding coordination of supports
- Starting a new plan
- Other resources and information
NDS has also developed a template that NDIS participants might wish to use when preparing for their NDIS planning meeting. The template can be adapted to suit individual needs.
The introduction of the NDIS is placing significant pressure for change on services, many of which impact workforce.
There is now an increased demand for workforce; not only for support workers, but also allied health professionals, back-office workers and professionals in areas such as finance and marketing.
The demand for more workers in the sector is mirrored by the increasing need for this workforce to diversify to meet the needs and wishes of participants and to be deployed with more flexibility and efficiency. Lean NDIS pricing and the industrial relations environment adds to these challenges for providers in Victoria.
Through the Sector Transition Project, NDS aims to support Victorian disability providers with workforce issues due to the NDIS roll out.
We have the following resources available:
- Workforce Wizard: Enter your workforce data quarterly to help build a comprehensive picture of the sector’s workforce trends, which you can access. You can also access data and trends of other comparable sectors.
- The Change Room
- National Disability Practitioners (external resources require membership to access)
- Rostering under the NDIS (NDS member-only resources)
- NDIS – what it means for frontline workers
- Workforce Capability framework
- Person-centred people management resources
- Disability induction program
- NDS Learn & Develop
Navigating Disability Housing in the NDIS context:
In late 2017, NDS hosted a forum to set the scene for service providers operating in disability housing within the Victorian regulatory environment. The presentations delivered by NDS laid out key considerations and lessons for organisations operating as SIL or SDA provides in the NDIS.
Access the NDS presentation below
Overview of Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL):
In early 2017, NDS presented 6 regional sessions on SIL and SDA. These PowerPoints provide a comprehensive overview and practical framework of SIL and SDA, and should be read in conjunction with NDIS and State Government resources and legislation.
Access the SDA and SIL presentation below
Separation of Housing and Support:
In 2016, NDS engaged Joseph Connellan of MC Two Pty, a consultant with over 20 years’ experience in housing, to explore implications of the NDIA’s move towards the separation of housing and support. As at mid-2017, it appears the NDIA is easing on the requirement for completely separate entities to provide housing and support, however it continues to require separate service agreements for SDA and SIL.
Access Joseph Connellan’s separation presentation below
Housing for people with disability continues to be a complex issue during NDIS roll-out. This page provides links to current resources from the NDIA and the Victorian Government, to assist service providers to navigate the compliance requirements and legislative frameworks. Navigating housing, particularly Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL), continues to be a key focus in NDS’ work to support service providers and their clients to transition.
Victorian Government resources:
During NDIS transition, compliance with the Disability Act 2006 and associated policy frameworks will be enforced via the SIL provider when SIL is delivered in conjunction with SDA.
- Vacancy Coordination Practice Guide: This document details key elements of the DHHS-managed vacancy coordination processes, including the various timelines and responsibilities for SIL providers, SDA providers, LACs, and Vacancy Coordination Teams. This document supports the ‘Offering Residency in Specialist Disability Accommodation’ policy and touches on declaring marketing vacancies and offering vacancies to prospective residents. Providers should note that all vacancies in DHHS properties will be coordinated according to this process. The document is available here
- Sample Disability Accommodation Collaboration Agreement: All providers delivering SDA are required to have a Collaboration Agreement in place with the associated SIL provider. The Sample Disability Accommodation Collaboration Agreement is a sample of this agreement. The intent of the Collaboration Agreement is to define the relationship between the SIL and SDA provider to ensure compliance with the Disability Act 2006. Under the Victorian Quality and Safeguards Working Arrangements for Transition, SIL providers are obligated to ensure compliance with the Disability Act. It is available here The News Update from NDS teases out implications of the agreement.
- Offering Residency in Specialist Disability Accommodation Policy and Standards outlines the vacancy management process that SIL and SDA providers need to comply with in order to meet the Victorian Quality and Safeguards Working Arrangements for Transition. The policy details that private SDA providers (non-government providers) will have the option of using an internal vacancy management process or the Department’s vacancy management system. It is available here.
- Provider SIL Pack Training Guide & FAQ: Providers of Supported Independent Living (SIL) must complete a quote using the SIL quoting template which includes key information about the dwelling, the participant, and the types of supports. It is available here.
- SDA Guide to Suitability: To provide Specialist Disability Accommodation (SDA), organisations must meet the obligations outlined in the NDIS Act and SDA Rules, along with specific State or Territory laws, codes, and standards, and quality and safeguarding requirements. The SDA Guide to Suitability outlines these state-specific requirements to register for SDA. It can be accessed here.
- Provider Toolkit Module 3 Terms of Business (and SDA Addendum): Module 3 explains a number of business operations and policies that organisations must adhere to, including addressing conflicts of interest and maintenance of records. The SDA addendum includes key operations requirements for providers of SDA, such as service agreements, prices, and reasonable rent contributions. The document can be found here
- Provider Toolkit Module 4 Guide to Suitability: In Victoria, there are specific obligations for SIL providers operating in SDA where the service is a residential service as defined under the Disability Act. SIL and SDA providers should be well-versed in these requirements and registration with DHHS under the Disability Act. This information can be found in the section, ‘Arrangements for Supported Independent Living in Specialist Disability Accommodation’ within Requirements for specialist disability providers in Victoria, via this link.
- SDA Operational Guidelines: The SDA Operational Guidelines contain practical information about SDA, including: evidence required to request SDA in a plan; criteria for participants to receive SDA funding; and design category and building types. The Guidelines can be found here.
- SDA Price Guide: There are a number of different prices and categorisations for SDA properties, including by: building type, design category, number of bedrooms, whether legacy or new build and with or without on-site overnight assistance. The SDA Price Guide also details the minimum requirements for each SDA build as well as the process for claiming payment for SDA. The document is available here.
- Dwelling Enrollment Form: To provide SDA, a provider must first register for SDA, then enroll each dwelling and finally, complete third party certification, ensuring the dwelling meets relevant building codes and laws. The Dwelling Enrollment Form requires provider and dwelling details which must be sent to the NDIA for approval. The spreadsheet can be found here.
- SDA Rules: The SDA Rules are the legislative framework for SDA and the basis for NDIA resources and practice advice on how SDA is to be delivered and operated. The Rules are available here
The introduction of a national Quality and Safeguarding framework and a commitment from the Victorian Government to a zero tolerance approach to abuse of people with disability, will require action from Victorian service providers during the transition to the NDIS.
NDS are committed to supporting service providers through the Zero Tolerance initiative; a national, evidence-based framework to guide good practice and reinforce that abuse, neglect and violence are not OK. The framework contains resources to support an organisation-wide human rights based approach, including information for CEOs and boards, HR and management, supervisors and direct support staff.
For more information about Zero Tolerance, visit the website or contact James Bannister at or 03 8341 4316.
In addition to NDS Victoria, a number of other peak bodies have been funded by the Sector Transition Package to deliver NDIS readiness activities throughout Victoria. These organisations, along with NDS will also work throughout Victoria to deliver targeted support to help people and providers adapt to the NDIS.
Organisations representing service providers
- Australian Federation of Disability Organisations
- Municipal Association of Victoria
- Victorian Healthcare Association
Organisations representing people with disability
- Early Childhood Intervention Australia (Victorian Chapter)
- Ethnic Communities Council of Victoria
- Self Advocacy Resource Unit
- Victorian Aboriginal Community Controlled Health Organisation (VACCHO)
- Victorian Mental Illness Awareness Council
- Women with Disabilities Victoria
- Youth Disability Advocacy Service
- Young People in Nursing Homes National Alliance