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NDIS Issues

The Department of Human Services developed a new ICT system, called ‘myplace’, which was scheduled to be phased in over three years, with the foundations operational from 1 July 2016. Sitting alongside the participant and provider portals will be an e-market, an electronic marketplace where providers and participants can interact. $143M has been committed for the system over four years.

Although the portal is working better now compared to when it was first launched, its functionality is far less than optimal, which imposes an administrative burden on service providers. Providers are not able to change service bookings without intervention from the NDIA, and there is an unacceptably high number of claiming errors arising from:

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