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Victorian Mental Health Services

Department of Health and Aged Care website‘Supported Decision-Making in Victoria’The mental health navigation guide is for disability providers and workers and has been collated to guide navigation...

NDS Member Exclusive DRC Webinar: Client experience and meaningful engagement for design

This member exclusive webinar on Client experience and meaningful engagement for design, focuses on Yooralla’s experiences and how the lessons they learnt are being put into practice.

National Disability Awards Nominees

The National Disability Awards recognise workers, teams and organisations who show excellence, passion, vision and commitment to supporting people with disability.

NDS Quality and Safeguards Sector Readiness Project - Resources and Tools

WA Quality and Safeguards Sector Readiness Project

About these resources and tools

These resources were developed for the NDS Quality and Safeguards Sector Readiness Project as a starting point to assist NDIS providers in meeting quality and safeguarding requirements.

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NDIS Registered Providers

The NDIS Commission manage the registration and quality assurance of NDIS providers through a national quality and safeguarding framework. The NDIS Commission work with people with disability and NDIS providers to improve the quality and safety of services and supports. Their website has information for registered and unregistered providers. They produce resources and guidance to assist providers to meet the requirements, learn and upskill their teams.

Useful links

  • NDIS Commission Website
  • NDIS Code of Conduct. All registered and unregistered NDIS providers and their workers are required to comply with the NDIS Code of Conduct. It sets out expectations for safe and ethical conduct by all providers and their workers.
  • Registered provider obligations and requirements. A registered NDIS provider is a person or organisation that is registered with the NDIS Commission. NDIS providers must be registered to deliver some kinds of supports. This link provides information on the obligations, requirements and responsibilities of registered NDIS providers.
  • NDIS practice standards and quality indicators. The NDIS practice standards and quality indicators specify the quality standards to be met by registered NDIS providers. Each standard has outcomes and quality indicators to guide registered providers on what they need to do to meet each standard.
  • Unregistered provider obligations. Not all NDIS providers need to register with the NDIS Commission, but all NDIS providers have an obligation to provide high quality and safe supports to people with disability. This link provides information for unregistered provider obligations and responsibilities of unregistered NDIS providers.

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Section Divider,NDIS Worker Screening

NDIS Worker Screening

All registered provider workers, in risk assessed roles, are now required to hold an NDIS Worker screening check.

These resources were developed to give providers an understanding of the different agencies involved in NDIS Worker Screening in WA. Providers will be able to understand the responsibilities in relation to their workforce and to know how to access the information they need to meet the requirements of the NDIS Quality and Safeguards Commission. The resources provide an overview and aim to give providers some tools which can be used as a starting point, in developing policies, procedures and processes to manage the requirements around NDIS Worker Screening checks.


Factsheet: NDIS Worker Screening Check 
What is Worker Screening, why is it important and links to important information for WA providers.

NDIS Workers Screening Policy Checklist 
Checklist for developing your own policy.
NDIS Workers Screening Check Procedure Guide 
Key considerations in developing your procedures and some risk management templates.

Useful links

  • NDIS Worker Screening Check. An overview of NDIS Worker Screening and accessing the Worker Screening Database.
  • Department of Communities: NDIS Worker Screening Check. Information regarding the process in WA, resources for you and your workers and contact details for the Worker Screening Unit.

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Conflict of Interest

The NDIS Code of Conduct places certain responsibilities on NDIS registered providers and workers to declare and avoid any real or perceived conflicts of interest. These resources explain conflict of interest in context of NDIS and provide useful checklists, including examples and considerations to assist providers to eliminate or reduce conflict of interest in their workplace.


Factsheet: Conflict of Interest 
What is conflict of interest and why is it important? What is expected of NDIS providers and some examples of conflict of interest.

Conflict of Interest Policy Checklist 
A checklist to assist in developing your own policy.
Tipsheet: Considerations for managing conflict of interest 
Ideas and questions to consider in developing policies, procedures and processes to eliminate, reduce or manage real or perceived conflicts of interest.

Useful links

  • The NDIS Code of Conduct - Guidance for service providers. This guide is available to assist NDIS providers to understand and comply with the NDIS Code of Conduct. It provides information and examples of what the Code of Conduct looks like in practice including examples of conflict of interest.

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Section Divider, Emergency Disaster and Management

Emergency and Disaster Management

The Emergency and Disaster Management Practice Standard outlines how providers must prepare for and respond to different types of emergencies and disasters. These resources include tips and ideas for developing emergency and disaster management policies, procedures, plans and resources to assist with training your workers.


Factsheet: Emergency and Disaster Management
An overview of emergency and disaster management in NDIS supports and services.

Emergency and Disaster Management: Prevention and Preparation Tip Sheet
Tips and ideas for developing emergency and disaster management procedures and plans.

Emergency and Disaster Management Policy Checklist
A checklist to assist in developing your own policy.

Key Conversations Tool for Emergency and Disaster Management
A tool and templates to raise awareness with your workers.

Board Briefing Note
To assist Boards and governing bodies to understand their role and responsibilities.

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This project is funded by the Government of Western Australia - Department of Communities.

Government of Western Australia Department of Communities

Effective OrganisationCommunication

Effective Organisational Communication

Communication in its many forms, appears throughout the NDIS Code of Conduct and in every NDIS Practice Standard. These resources aim to assist providers to improve the organisation’s internal and external communications and provide information and links to resources on developing communication skills, creating accessible and inclusive communications, tips for developing a culture of effective communication and key questions to answer when developing and implementing a communication plan.


Organisational Communications - Review and Improvement Action Plan

An action plan template to assist with reviewing or developing your organisation’s internal and external communications.

Effective Organisational Communications

Information to assist you to improve your communications with all stakeholders.

Communication Policies, Procedures, Strategies and Plans

A tool to develop or evaluate your existing framework for internal and external communications.

Factsheet: Accessible and inclusive information provision and communications.

An overview on providing information and creating communications which are accessible and inclusive.

Useful links

NDS Communication Plan template: NDS's Communication Plan Template is an example of a communication plan that was developed as part of NDS Risk Incident and Complaints Management Resources.

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Continuous Improvement

Continuous improvement opportunities may be identified in everyday work and life. They may be raised in conversations, in feedback, complaints or as the result of an incident. Ideas to improve services can come from anyone including people with disability, family, carers, staff, and volunteers.

These resources have been developed to assist providers by providing information, ideas, resources and tools which could be used for gathering and tracking continuous improvement in your organisation.


Continuous Improvement Checklist
A checklist with questions which are designed as thought starters for your organisation to consider.

Continuous Improvement Tools
Information and links to other resources which could be helpful to gather and collate continuous improvement ideas.

Factsheet: Continuous Improvement Planning
An overview of meeting the requirements of the NDIS Practice Standards with regards to continuous improvement.

Useful links

This project is funded by the Government of Western Australia - Department of Communities.

Government of Western Australia Department of Communities

Contact information

For any enquiries, please contact Carmen Pratts-Hincks, Program Manager-Quality and Safeguarding, show phone number, submit enquiry/feedback