Here are some of the questions keeping the NDS Helpdesk team busy over the past month.
The Worker Orientation Module is one tool to support staff to understand and abide by the NDIS Code of Conduct. Another is the NDIS Code of Conduct — Guidance for service providers. Part Two, paragraph 11 of the code says: “NDIS providers should use their existing employee engagement, human resource and governance arrangements to ensure their compliance with the Code. This will include considering whether operational policies and procedures, and training activities reflect the Code. Workers are expected to use these policies, procedures and training, in addition to their own professional experience and judgment, to comply with the Code.” As you noted, the Worker Orientation Certificate does not expire. However, there may be other strategies your organisation puts in place to ensure staff have an up-to-date understanding of the code. NDS will keep members informed about changes coming from the Disability Royal Commission and the NDIS Review. We know there will be a focus on quality and safe services.