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Incident Reporting and Investigation

A woman sits at a laptop computer with a pen in her hand over a notepad
Location: National (online)
Date: 27/09/2023
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Do you know how to write an incident report? Are you confident in your investigation skills? This course will teach you to successfully report, respond, investigate and prevent incidents to improve outcomes for staff, services, and the people you support.

This three hour workshop via Zoom will help you to:

  • Know recommended content of incident reports
  • Learn how to ensure documentation is accurate, defensible and reasonable care is evidenced and to demonstrate effective risk management
  • Be aware of best practice in Incident Investigation to prevent recurrence, enable open disclosure and meet Quality Standards
  • Practice Case studies to improve your skills

This workshop is in partnership with Preventing Harm Initiative (PHI) and is facilitated by Donny Raets. Donny's expertise is in creating manageable ways to identify, report, investigate and most importantly, how to prevent or reduce the likelihood of recurrence. 

Donny holds a Diploma of Teaching, Cert IV Training and Assessment, Cert IV Aged and Community Care and has 30 plus years’ experience in education, ranging from Primary through to Tertiary (Vocational Education and Training), remote Indigenous Communities and the Corporate sector. Her  Culturally and Linguistically Diverse (CALD) background and training in the Arts support her creation and delivery of meaningful learning experiences.

Who should attend?

Managers, Coordinators and those involved in investigating incidents in disability services. 

Event details:

Date: Wednesday, 27 September
Time: 1:00 pm to 4:00 pm AEST
Location: Online 


  • NDS Members: $190 plus GST
  • Non Member: $270 plus GST
Contact information

For any enquiries, please contact the Learn and Development team, submit enquiry/feedback, show phone number