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Scheduled Training
1/06/2022
Scheduled Training

Selling Social Solutions

This workshop will help you work in competitive markets to increase your sales success.
Webinar
17/08/2022
Webinar

Incident Management Workshop

This workshop will assist sole, small and medium providers to implement effective incident management systems and will include an introduction to the incident management resources developed by NDS.
Sector Meeting
23/02/2021
Sector Meeting

Finance Representatives Network Meeting

NDS, in partnership with Saward Dawson Chartered Accountants, is holding network meetings for finance representatives of disability service organisations to discuss current challenges and strategies...

Related events

Scheduled Training
1/06/2022
Scheduled Training

Selling Social Solutions

This workshop will help you work in competitive markets to increase your sales success.
Webinar
17/08/2022
Webinar

Incident Management Workshop

This workshop will assist sole, small and medium providers to implement effective incident management systems and will include an introduction to the incident management resources developed by NDS.
Webinar
17/08/2022
Webinar

Investigation Workshops

Investigations play a key role in providing safer and better-quality services by helping providers learn from mistakes and prevent future incidents. These workshops are specifically designed to introduce...

Complaints and Feedback Management Workshop

Banner reads: Risk, Incidents and Complaints
Location: National (online)
Date: 27/09/2022

Managing complaints and feedback well is an essential part of providing a quality service. This workshop will give you the skills and confidence to respond effectively to customer complaints and provides an introduction to the newly developed resources for providers supporting people from culturally and linguistically diverse backgrounds.

These two-hour workshops include:

  • What makes a great complaints process when supporting people from CALD backgrounds
  • The four A’s of complaints
  • Asking powerful questions
  • Managing expectations
  • How to explore a complaint
  • Documentation
  • Difficult conversations
  • How to encourage people to make complaints

The workshops are facilitated by Kristie Walker, Director of On Track Investigations. Kristie has spent ten years in the public sector managing complaints, running investigations and leading teams across a diverse portfolio mix including health, ageing, energy and water, disability and transport. Kristie is a passionate complaint tragic who believes firmly in the transformative power of effective conversations and robust procedure.

This series of workshops is part of the NDS Risk, Incidents and Complaints Management project for sole, small and medium providers funded by the NDIS Commission. Download the Risk Incidents and Complaints Management interactive PDF for more information and resources.

Who should attend?

Sole, small and medium providers supporting people from culturally and linguistically diverse backgrounds.

Event details:

DateTimeLocationRegistration
Thursday, 8 September 10.00am to 12.30pm AEST Online Zoom meeting Register now
Tuesday, 27 September
10.00am to 12.30pm AEST Online Zoom meeting Register now
Tuesday, 4 October 10.00am to 12.30pm AEDT Online Zoom meeting Register now
Tuesday, 4 October 1.30pm to 4.00pm AEDT Online Zoom meeting Register now
Friday, 14 October
10.00am to 12.30pm AEDT Online Zoom meeting Register now
Wednesday, 19 October 10.00am to 12.30pm AEDT Online Zoom meeting Register now

Cost

Free

Contact information

For any enquiries, please contact Mary Lou McPherson, National Practice Lead - Zero Tolerance Initiative, submit enquiry/feedback, show phone number