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Special Event
21/09/2022
Special Event

WA Pre-Budget Submission Consultation

NDS is inviting members to provide input into developing its pre-budget submission for 2023-24. We would value your insights, experiences and opinions about key issues to raise with the WA Government.
Online Event
30/07/2021
Online Event

Lunchtime Lecture with Dr Alexandra Devine and Dr George Disney: Underutilisation of NDIS plans

NDS is hosting a series of free professional development opportunities designed to assist providers to remain up to date on issues and topics impacting the sector.
Special Event
21/09/2022
Special Event

WA Pre-Budget Submission Consultation

NDS is inviting members to provide input into developing its pre-budget submission for 2023-24. We would value your insights, experiences and opinions about key issues to raise with the WA Government.

Related events

Webinar
17/08/2022
Webinar

Complaints and Feedback Management Workshop

This workshop will give you the skills and confidence to respond effectively to customer complaints and provides an introduction to the newly developed resources for providers supporting people from culturally...
Webinar
17/08/2022
Webinar

Incident Management Workshop

This workshop will assist sole, small and medium providers to implement effective incident management systems and will include an introduction to the incident management resources developed by NDS.
Scheduled Training
1/06/2022
Scheduled Training

Selling Social Solutions

This workshop will help you work in competitive markets to increase your sales success.

Incident Management Workshop

Banner reads: Risk, Incidents and Complaints
Location: National (online)
Date: 5/10/2022

Managing incidents well helps every service provider meet NDIS requirements and safeguard the safety and wellbeing of participants. This 2.5-hour workshop will assist sole, small and medium providers to implement effective incident management systems and will include an introduction to the incident management resources developed by NDS.

The workshop will provide practical examples and include

  • Investigation and analysis of an incident
  • What policies or procedures are needed?
  • Open disclosure
  • Communication with staff, customers, stakeholders and regulators
  • Supporting people after an incident
  • Continuous improvement
  • Identifying problems before they turn into incidents

The workshops are facilitated by Kristie Walker, Director of On Track Investigations. Kristie has extensive experience in critical incident across a number of industries and she believes that best practice incident management and investigations are a key component in helping the sector to continue to grow and thrive and deliver outstanding quality services.

This series of workshops is part of the NDS Risk, Incidents and Complaints Management project for sole, small and medium providers funded by the NDIS Commission. Download the Risk Incidents and Complaints Management interactive PDF for more information and resources.

Who should attend?

Sole, small and medium providers.

Event details:

DateTimeLocationRegistration
Tuesday, 27 September 1.30pm to 4.00pm AEST Online Zoom meeting Register now
Wednesday, 5 October 10.00am to 12.30pm AEDT Online Zoom meeting Register now
Wednesday, 5 October 1.30pm to 4.00pm AEDT Online Zoom meeting Register now
Tuesday, 18 October 10.00am to 12.30pm AEDT Online Zoom meeting Register now
Tuesday, 18 October 1.30pm to 4.00pm AEDT Online Zoom meeting Register now

Cost

Free

Contact information

For any enquiries, please contact Mary Lou McPherson, National Practice Lead - Zero Tolerance Initiative, submit enquiry/feedback, 0491226509