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The NDS Quality Portal is a guide for disability services providers with standards compliance management, reporting, business risk management and quality improvement, and has been updated to include a range of COVID-19 resources, including:

  • A self-assessment in the platform for respiratory outbreak preparedness (based on recommendations from the Department of Health, NDIS Quality and Safeguards Commission, and other sources).
  • Since the flyer, we've also now added a COVID-safe Workplace Checklist self-assessment (based on Safe Work Australia's recommendations)
  • Infection prevention and control policy
  • Business impact analysis and continuity policy
  • Staff succession planning resources and policy
  • Working from home policy and template agreement

NDS Organisational Members and Associates can access a 10% discount when subscribing to the platform.

Safe Work Australia advises the national model. WHS laws require a person conducting a business or undertaking (PCBU) to ensure, so far as is reasonably practicable, the health and safety of their workers and others at the workplace. This includes providing and maintaining a work environment that is without risks to health and safety. See Safe Work Australia's COVID-19 Advice.

Information for PCBUs and workers can also be found on the Australian Government Department of Health website.

State and Territory Work Health and Safety regulators also provide information on maintaining workplace safety. WorkSafe Victoria has released a guide for employers, ‘Preparing for a pandemic’, which SafeWork NSW also refers to, and maybe helpful for NDS members nationally.

WorkSafe ACT

SafeWork NSW

NT WorkSafe

WorkCover Queensland

SafeWork SA

WorkSafe Tasmania

WorkSafe Victoria

WorkSafe WA

Financial Support

NDS has created a consolidated list of financial and business assistance available.

The Australian Government provides comprehensive advice on the support during COVID-19 available to businesses including NFPs and individuals. 

A $1500 Pandemic Leave Disaster Payment is available through Centrelink to anyone who has been directed to self-isolate or quarantine

ATO Advice

The ATO also has a COVID-19 page which includes support available for businesses including NFPs


NDS’s superannuation partner, HESTA, hosts free webinars regarding changes to super, market volatility and reduced drawdown rates for income stream members. Register today or contact HESTA on 1800 813 327 to discuss your needs.

Insurance and business continuity

As COVID-19 has been declared a pandemic it is likely that your business interruption insurance will not cover a closure resulting from the virus. 

Speak to your insurer about the details of your policies, including how they may respond to potential claims by people in your care.

The Institute of Community Directors has provided a free Epidemic/Pandemic Policy template, which you can edit to suit your organisation’s needs.

NDS members have kindly shared some useful documents:

Cyber Security

The Australian Signals Directorate is cautioning organisations to incorporate cyber security into their COVID-19 business continuity and work from home planning. As the use of remote access technology increases, adversaries may attempt to take advantage.

See COVID-19 malicious cyber activity advice and updates from the Australian Signals Directorate.

Working from Home

Workplace Laws

Be mindful of industrial relations as well as work health and safety responsibilities. Check Fair Work Commission advice, for example if you need to stand down employees.

The Fairwork Ombudsman has released advice specific to COVID-19 and how it relates to workplace laws.

Industrial Relations

NDS, in collaboration with the Australian Services Union (ASU), the Health Services Union (HSU) and the United Workers Union (UWU) and with the assistance of the Fair Work Commission has developed a Best Practice Consultation Guide for the Disability Sector.