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Information and support for ACT service providers

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To assist the disability sector to continue to deliver quality supports to those who need it during the COVID-19 pandemic, NDS has been funded by the ACT Office for Disability to deliver a service that links community organisations with excess workforce to other organisations facing workforce shortages.

NDS’s matching service assists community organisations that might otherwise have to stand staff down with disability support providers that are experiencing staff shortages.

The Register works as follows:

Any organisation with available excess staff with disability support experience or transferrable skills is encouraged to send an email: submit enquiry/feedback. Please include:
  • your name
  • organisation
  • contact details
  • number of staff employed
  • a brief description of the service area you operate in.

Your email will be acknowledged, and details will then be transferred to the ACT COVID-19 Disability Workforce Register (below).

Any organisation requiring temporary staff due to COVID-19 impacts on workforce is encouraged in the first instance to contact any of the Register Providers. Should you require assistance beyond this then please contact us: submit enquiry/feedback.

Should any two organisations enter into a formal workforce sharing agreement please advise: submit enquiry/feedback so that register information can be updated if necessary.

Supporting Documents

  • NDS’s HR/IR partner, WorkplacePLUS has drafted a proforma Service Agreement [Word] which may assist organisations in formalising their sharing of staff.
  • Additionally, NDS are providing a de-identified Memorandum of Understanding used in a workforce sharing arrangement which can also be used as a template.
  • Either form can be used, or providers may use their own service agreement.

Workforce Register (Providers)

The following support providers have designated themselves as willing to assist with and may have workforce available. If you would like to be added to this list please contact the NDS workforce administrator: submit enquiry/feedback

Supported Independent Living and general support services (low, medium high support needs)

OrganisationContact numberContact name

Questcare Disability Services

02 6253 4314

Toni Cooper

Questcare After hours

04 0401 7532

Sharing Places Inc

02 6290 1964

Mary-Ann Kal

Sunnyfield Disability Services

02 8977 8868

Penelope Anderson

Life without Barriers

02 9307 9302

Chris Chippendale

Life without Barriers

0436 935 318

Emily Reaper


OrganisationContact numberContact name

Rubies Nursing

1300 651 649

Fredrick Mabvira

Nurse Next Door Canberra

1300 077 247

Kylie Williams

Goodhope Nursing

1300 302 547

Martin Ngor

Other COVID-19 Workforce Supply Options

NDIS Provider Workforce Support Arrangements

The NDIS aims to support disability service providers that may be experiencing workforce disruptions, to maintain and/or recover their services. Support services include

  • triage and assessment to prioritise workforce issues and potential response options
  • peer support, coaching and mentoring assistance to help resolve issues
  • where available, additional workforce support on the ground.

Providers that may be experiencing workforce disruptions should email

Aspen Medical is also available to provide clinical response support and can work with providers located anywhere in Australia. 

Support providers have also made their COVID-19 resources and templates available to NDIS providers.

Information and links are on the Information for Providers - Coronavirus (COVID-19) webpage.


An Australian NDIS registered online contract employment service platform. Find, hire and manage your team of disability support workers with a wide range of skills and services. Phone: 02 9113 5933


An Australian-based online platform, which provides profiles of independent support workers in your area. All workers have been checked, verified and are insured. Narrow your search to particular interests, availability, skills and more. You can also post a job on the bulletin board. Phone: 1300 077 247

Additional Useful Contacts/Resources

Contact information

For any enquiries, please submit enquiry/feedback