Remove state filters
Global Menu
Main Menu

Latest Events

Special Event
Special Event

NDS Qld Boards Summit

As part of our commitment to supporting disability service organisations and their Boards through transition to the NDIS, we invite you to participate in our Queensland Boards Summit.
Special Event
Special Event

Bendigo Grant Designs Workshop

This workshop helps to design projects in a way that will lead to strong disability workforce innovation and development proposals that meet the requirements of funders.
Special Event
Special Event

Costing and Pricing in the NDIS Environment

This one-day seminar is designed to introduce finance and managerial staff in not-for-profit organisations to the basic concepts of finance in the new environment of the NDIS.

Latest Training

NDS Events
NDS Events

Stepping Up: Staff Supervision and Development

An interactive two-day course to help you develop and implement a robust set of leadership tools for you to positively influence the work culture, values and ethics of your teams.
NDS Training
NDS Training

Introduction to Customised Employment Techniques

This training will introduce the ‘Informational Interviewing Technique’ and provide practical examples of how to maintain successful workplace partnerships. 
NDS Training
NDS Training

Understanding Challenging Behaviour for Support Workers and Coordination

Are you looking for a new approach in how you support the person and their family? Join us at this interactive workshop. 

Related events


Quality and Safeguarding Transition Arrangement: Member webinars

NDS is running a series of member-only webinars to update members transitioning into the new Quality and Safeguarding arrangements.
Online Training
Online Training

Supported Decision Making (e-Learning module)

Distributed on behalf of NSW Public Guardian, this e-learning module introduces the Supported Decision Making Practice Framework and discusses in detail the various elements of the framework.
Online Event
Online Event

Driver Safety Induction

Distributed in partnership with Driver Safety Australia, this course provides a quick refresher to existing drivers, and includes three units:The Driver and Human Factors; The Vehicle; and The Road...

Customer Experience Kick-Start Workshop

coffee, files and folders on a desk
Location: Nunawading
Date: 13/06/2019

Register now for the Customer Experience Kick-Start Program.

Delivering great Customer Experiences (CX) creates happy and loyal customers, creates competitive advantage and drives business growth.

How does your organisation rate when it comes to delivering CX? Do you have the knowledge, tools and vision for how to get there? If not, where can you start?

If you have started the CX journey, are you clearly focused on ‘the right’ thing?

The Customer Experience Kick-Start Program will set you on the right track. This program introduces you to the concepts, tools and skills required to understand what your clients want and build great CX to support their needs. Participants attending the program will be able to:

  • Describe the why, what and how CX impacts business today
  • Assess their organisation's readiness to deliver positve customer experience outcomes
  • Learn and experience the Human-Centred Design model, which includes;
    - creating a customer journey map and research plan
    - conducting a research project based on research findings
    - creating simple prototypes to communicate development ideas
    - iterate ideas based on prototype feedback.

Who Should Attend?

Leaders within disability service organisations are most suited to attend including, team leaders, managers, CEOs, CFOs and HR Managers. Sole traders are also encouraged to attend.

Event details:

Full-day workshop

*Registration opens at 8:45am for a 9:00am start


  • NDS members - $50
  • Non-members - $75
Location Date and Time Venue

13 June 2019

9:00am - 4:30pm

Waratah Room Whitehorse Centre, 397 Whitehorse Road, Nunawading


This venue is wheelchair accessible. Please contact the organiser directly with any additional accessibility requirements.

Contact information

For any enquiries, please contact Elise Garraway, Project Manager, 03 8341 4305,