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Customer Experience Kick-Start Workshop

coffee, files and folders on a desk
Location: Nunawading
Date: 13/06/2019
Registration
Nunawading

Register now for the Customer Experience Kick-Start Program.

Delivering great Customer Experiences (CX) creates happy and loyal customers, creates competitive advantage and drives business growth.

How does your organisation rate when it comes to delivering CX? Do you have the knowledge, tools and vision for how to get there? If not, where can you start?

If you have started the CX journey, are you clearly focused on ‘the right’ thing?

The Customer Experience Kick-Start Program will set you on the right track. This program introduces you to the concepts, tools and skills required to understand what your clients want and build great CX to support their needs. Participants attending the program will be able to:

  • Describe the why, what and how CX impacts business today
  • Assess their organisation's readiness to deliver positve customer experience outcomes
  • Learn and experience the Human-Centred Design model, which includes;
    - creating a customer journey map and research plan
    - conducting a research project based on research findings
    - creating simple prototypes to communicate development ideas
    - iterate ideas based on prototype feedback.

Who Should Attend?

Leaders within disability service organisations are most suited to attend including, team leaders, managers, CEOs, CFOs and HR Managers. Sole traders are also encouraged to attend.

Event details:

Full-day workshop

*Registration opens at 8:45am for a 9:00am start

Cost:

  • NDS members - $50
  • Non-members - $75
Location Date and Time Venue
Nunawading

13 June 2019

9:00am - 4:30pm

Waratah Room Whitehorse Centre, 397 Whitehorse Road, Nunawading

Accessibility

This venue is wheelchair accessible. Please contact the organiser directly with any additional accessibility requirements.

Contact information

For any enquiries, please contact Elise Garraway, Project Manager, 03 8341 4305,