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NDS Member Webinar: Complaints Management Masterclass with On Track Investigations

An overview of the key elements for your organisation to design a robust policy, process and procedure, and provide insights into complaints management, investigation and resolution best practice strategies.

NDS Allied Health Network

This webinar is part of the NDS Allied Health Networks in Tasmania which is proudly supported by the Tasmanian State Government.
Sector Meeting
Sector Meeting

NDIS Quality and Safeguarding Commission Sector Training - July 2020

NDS's Sector Readiness training for members in advance of the rollout of the NDIS Quality and Safeguarding Commission in WA.

Latest Training

Online Training
Online Training

Augmentative and Alternative Communications - VET Practitioner CPD Session 8

This presentation will outline current best practice in Augmentative and Alternative Communication (AAC). 
NDS Member Meeting
NDS Member Meeting

NSW Children, Young People and their Families Subcommittee Meeting

Register now for the next meeting of the NSW Children, Young People and their Families Subcommittee meeting.
NDS Member Meeting
NDS Member Meeting

NDS NSW Workforce Planning Subcommittee

After a brief hiatus, NDS is inviting interested members to come together and join our Workforce Planning subcommittee.

Related events

NDS Training
NDS Training

Supporting Inclusion

Supporting Inclusion examines what social inclusion means for people with intellectual disability and demonstrates some tools and strategies to support people with intellectual disability.
In-house Training
In-house Training

Manual Handling face-to-face training

After COVID-19 restrictions ease NDS will again be offering Manual Handling face-to-face training where our facilitator will demonstrate manual handling techniques, practical applications and looking...
Online Training
Online Training

Consumer Choice, Dignity and Risk

This three-hour interactive workshop, will give you the confidence to support a client's dignity and life choices whilst successfully meeting accreditation standards and defending your duty of care as...

Business excellence beyond NDIS transition

laptop on a desk with blurry people in the background
Location: Online
Date: 1/01/2020 to 30/06/2021

Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond NDIS transition.

The expected completion time of each module is approx. 30 min

Content Access Module
  1. Finding your purpose
  2. Going through changes
  3. Measuring success
  4. The two providers
  5. Why the purpose? Or, why people buy
  6. What does it mean to know your purpose?
  7. When a business doesn’t know its purpose
  8. When a business does know its purpose
  9. Mission and values
  10. A good mission statement
  11. Being guided by purpose
View here
Content Access Module
  1. Welcome
  2. Let’s begin
  3. When does the NDIS Commission come into operations
  4. Key elements
  5. NDIS Practice Standards
  6. Proportionate requirements
  7. NDIS Code of Conduct
  8. National Worker Screening
  9. Incident management
  10. Behaviour Support
  11. NDIS Code of Conduct (Links)
  12. Conclusion
View here
Content Access Module
  1. Strategy and transformation – welcome
  2. The big picture
  3. Success in a changing landscape
  4. The NDIS Provider Toolkit
  5. Provider Toolkit: key documents
  6. Using the Provider Toolkit
  7. Building your roadmap
  8. Using the business process and action guide
  9. Putting it all to use
  10. Conclusion
View here
Content Access Module
  1. The customer journey
  2. The big picture
  3. When is a customer satisfied
  4. Customer touchpoints
  5. Example: An average outcome
  6. The customer experience
  7. The customer journey
  8. Customer journey mapping
  9. How to gather feedback
  10. Customer first!
  11. Correct the customer experience
  12. Conclusion
View here
Contact information

For any enquiries, please contact Elise.Garraway, Project Manager, NDIS Sector Development Project,0383414305,