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NDS Member Webinar: Complaints Management Masterclass with On Track Investigations

An overview of the key elements for your organisation to design a robust policy, process and procedure, and provide insights into complaints management, investigation and resolution best practice strategies.

NDS Allied Health Network

This webinar is part of the NDS Allied Health Networks in Tasmania which is proudly supported by the Tasmanian State Government.
Sector Meeting
Sector Meeting

NDIS Quality and Safeguarding Commission Sector Training - July 2020

NDS's Sector Readiness training for members in advance of the rollout of the NDIS Quality and Safeguarding Commission in WA.

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Complexity: NDS Professional Community of Practice Meetings

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Location: Victoria (Online)
Date: 13/08/2020
Register now

The Complexity: NDS Professional Community of Practice meeting will now be held via zoom. The details will be provided to registered attendees closer to the time.

The Complexity CoP focuses on the operational issues emerging for organisations that support people with complex needs. Complex needs may include people who require services from other sectors, have behaviours of concern, have multiple disabilities, or who are from different cultural or language backgrounds. As there are significant levels of ambiguity for organisations supporting people with complex needs, CoP attendees have found the collaborative environment to be very helpful and informative.

Other topics discussed amongst the CoP include:

  • Emerging interface issues
  • Supporting people to find secure housing
  • Identifying programs that may be at risk in the NDIS
  • Emergency and crisis supports

There will be a CoP meeting every two months. Please register to attend the next meeting or contact Anthea Gellie, details below, to register your interest to hear about future meetings.

Meetings are a great opportunity for providers to tap into good practice and hear how other organisations are responding to key emerging issues. Join the Community of Practice to be part of these conversations.

Who should attend?

NDS recommends that operations managers, frontline managers, and frontline staff working with people with complex needs are most suited to attend. Attendance is free, however bookings are essential

Please note: Organisations must be NDIS-registered providers in Victoria to attend.

Event details

Date  Location Time
4 December 2019 NDS Boardroom, Level 3, 369 Royal Parade, Parkville, VIC 3052 10:00am - 11:30am
13 February 2020 NDS Boardroom, Level 3, 369 Royal Parade, Parkville, VIC 3052 10:00am - 11:30am
9 April 2020 Via teleconferencing and videoconferencing 10:00am - 11:30am
18 June 2020 Via teleconferencing and videoconferencing 10:00am - 11:30am
13 August 2020 Zoom meeting 10:00am - 11:30am

Teleconferencing and videoconferencing facilities will be available, unless otherwise noted.

This venue is wheelchair accessible. Please contact the organiser directly with any additional accessibility requirements.

Contact information

For any enquiries, please contact Cassidy Livingstone, Sector Development Coordinator, NDIS & Zero Tolerance Initiative, 03 8341 4337, .