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Sector Meeting
Sector Meeting

Training Quality Network Tasmania

The Disability Training Quality Network in Tasmania provides a direct opportunity for service providers to have input into accredited training. The aim is to support Registered Training Organisations...
One Day Seminar
One Day Seminar

A Workshop with Professor Christine Bigby: Is there such a thing as a good group home?

Hear the latest research; learn about the impact of the culture in group homes and the role of practice leadership. Have the chance to explore the alternatives and learn about practical strategies to...
Special Event
Special Event

WA Disability Support Awards 2017

The WA Disability Support Awards recognise and reward people who provide the highest standard of support to increase the quality of life and inclusion of people with disability.

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
Register

This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,