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Special Event
Special Event

NDS Leadership Innovation Network – Workshop Two: Innovation and Customer Centricity

The second workshop in the NDS Leadership Innovation Network series will focus on Innovation and Customer Centricity with guest presenter David Bartlett.
Sector Meeting
Sector Meeting

NEMA CEO and Senior Manager Network Meeting

NDS invites strategic leaders of organisations transitioning to the NDIS to attend the next North East Melbourne Area (NEMA) CEO and Senior Management Meeting on Tuesday 26 September.
Sector Meeting
Sector Meeting

ACT Disability Sector Forum

This forum will again provide the opportunity to hear from the NDIA about aspects of the NDIS roll out in the ACT and beyond.

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
Register

This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,