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Sector Meeting
Sector Meeting

CEO Breakfast

NDS and the Department of State Development invite you to join us for a CEO Breakfast where guest speakers Julianne Kuhlmann and Cath Duncan of Asia Aus Leaders will discuss concepts of cultural change.
Special Event
Special Event

Hot Topics - Outcomes Measurement in the Community Sector

Hear from Craig Spencer Head of Community Engagement at Bankwest about the role the private sector can (and should) play in supporting NFP and community organisations.
One Day Seminar
One Day Seminar

Social Innovation in the NDIS Marketplace

This workshop will focus on developing your organisation’s understanding of key themes in social innovation, and develop your business capability as the sector transitions to the NDIS.

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
Register

This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,