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Starting a Private Practice – NDP’s new Learning Hub series

Facilitated by Maida Learning, the ‘Starting a Private Practice’ series will support disability sector professionals’ transition into private practice, providing the know-how and confidence to...
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One Day Seminar

Wimmera South-West Readiness Workshop 2: Service Mapping and Participant Plans

NDS invites service providers in the Wimmera South-West rollout site to attend the second Readiness Workshop: Service Mapping and Participant Plans. Explore practical actions to ready your organisation...
One Day Seminar
One Day Seminar

Leading Change: Strategies for Positive Change

Leading Change will enable you to assess your organisation's transition to the NDIS, provide a methodology and resources to assist with transition, and give you the skills you need to embrace and lead...

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
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This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,