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Conference
Conference

NDS Victoria Conference 2017

Explore the realities, risks and opportunities of delivering change and creating great outcomes for both participants and provider organisations at the flagship NDS VIC Conference.
Sector Meeting
Sector Meeting

Loddon CEOs and Senior Management Network Meeting

If you're driving the NDIS transition in your Loddon-based organisation, it's time to come together with your peers for the first Loddon CEOs and Senior Management Network Meeting.
Special Event
Special Event

Loddon NDIS Readiness Workshop 4: Live Portal Problem Solving, Industrial Relations and ICT Systems

If your organisation is navigating the NDIS transition in the Loddon region, NDS invites you to attend the Loddon NDIS Readiness Workshop #4: Live Portal Problem Solving, Industrial Relations and ICT Systems.

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
Register

This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,