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One Day Seminar
One Day Seminar

Melbourne NEMA CEO and Senior Managers Network Meeting

As the NDIS continues to roll out across the state of Victoria, NDS looks forward to returning to the North-East Melbourne Area (NEMA) for the next local CEO and Senior Managers Network Meeting.
Special Event
Special Event

NDIS Business Process Guide Webinar with Alan Hough and Jenny Klause

The NDIS Business Process Guide webinar introduces NDS’s new resource for members, 'Doing business in the NDIS? A business process development guide'.
One Day Seminar
One Day Seminar

NEMA Cross-Sector Community of Practice - Journeys Towards Achieving Choice

The NEMA Cross-Sector Community of Practice is inviting organisations from the disability, mental health, aged care and other community service sectors to attend this workshop.

Customer Fundamentals

NDS Learn and Develop logo with text reading 'Marketing Customer Fundamentals'
Location: Melbourne
Date: 30/03/2017
Registration
Register

This one-day, plus pre-work, intensive program gives course participants a solid grounding in the essential elements of customer experience (CX) and arms them with the tools needed to engage their organisation to think in a customer–centric way.

The program incorporates sessions on the role of customers in business today and how the successful organisations need to incorporate the idea of ‘customer’ into all aspects of their business.

Who should attend

- CEOs of small to medium-sized organisations
- NDIS Transition Mangers
- Practice Managers and Operational Staff

Learning outcomes

As a result of participating in this workshop, participants will be able to:
- Build an appreciation for the why, what and how CX impacts business today
- Understand the foundation elements required to deliver positive CX outcomes
- Define how customer-centric their organisation is and what needs to change
- Create a customer journey map to develop empathy for the end-to-end experience
- Learn how to engage their organisation in CX development initiatives
- Develop an action plan for CX development in their organisation

Event details

Date: 30 March 2017

Location: Melbourne

Time: 9.00am - 5.00pm

Cost: $70

Contact information

For any enquiries, please contact Brian Kirk, NDS Vic L&D Manager, 03 8341 4393,