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Essential Conversations Online Series

Run over two weeks, ‘Essential Conversations’ is an online series of thought-provoking briefings and masterclasses that cover topical issues that may be controversial (and perhaps not discussed...

Information Sessions for WA Allied Health Practitioners on ACROD parking permits, Companion Card and Changing Places

NDS is pleased to offer information sessions for WA Allied Health Practitioners on ACROD parking permits, Companion Card and Changing Places
Online Event
Online Event

WA Sector Readiness Project: Ordering, Receiving, Storage and Reconciliation of S8 and PRN Medications

For service providers in Western Australia, this workshop will provide an overview of NDIS provider responsibilities in relation to S8 and PRN medications and the importance of continuity of supports.

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Scheduled Training

Complaints Management Systems Workshop

This workshop will simplify requirements and guide you through the essential components of a complaint management system to ensure complaints are documented, investigated and result in improved outcomes.
Scheduled Training
Scheduled Training

Defensible Risk Management Workshops

This workshop will show you a step-by-step process to completing risk assessments that can show you and your organisation's duty of care.
Scheduled Training
Scheduled Training

Right On Board: Governing and Managing for Human Rights, Quality and Safeguarding

Right on Board answers the need as highlighted by the Disability Royal Commission for greater awareness of the United Nations Convention on the Rights of Persons with Disabilities.

State of the Disability Sector Report 2021 released

banner with watercolor painting and text reads State of the Disability sector report 2021

Only 25 per cent believed the NDIS policy reforms are heading in the right direction, according to the State of the Disability Sector 2021 report produced by NDS.

This is a significant decline in trust from last year where that figure was 51 per cent.

A mere twelve per cent felt the NDIS was working well with providers.

Business confidence has also dropped year-on-year since 2019. Interestingly, this is not a reflection of the wider economic pessimism. 

“It’s important something is done now to correct these issues," says Laurie Leigh, Interim CEO. " It’s been a difficult year for disability service providers and most expect 2022 to be worse.”

One of the main frustrations voiced throughout the report was around pricing for NDIS services. Over half worried they would not be able to continue providing NDIS services at current prices.

Among the many alarming figures are that 68 per cent posted a profit or surplus, but many say this was the result of an artificial boost from JobKeeper. Only 45 per cent expect to make a profit this year. One in five continues to make a loss.

Further, 77 per cent of providers said they had received service requests they were unable to provide.

While the shortage of disability support workers has been making headlines around the country, more than 90 per cent said recruiting and retaining allied health professionals such as occupational, speech, and physiotherapists is even more difficult.  

By contrast, 85 per cent said they felt they had responded well to the pandemic. Additional studies of the workforce and policy environment found that the disability sector is highly collaborative, as well as adaptable to change.

Despite the hardships and stress, most respondents in the survey said they believed the opportunities outweighed the risks posed to their organisations by the NDIS.

NDS has included more detailed analyses of the operating environment, workforce, and broader policy environments. Using a number of consultations, independent research and communities of practice, the State of the Disability Sector report also includes a section outlining what it believes is the way forward.

About the Report

The State of the Disability Sector Report is an annual snapshot of the disability services sector. The 2021 report is the ninth wave and was released at the CEOs' Meeting in December 2021. A large part of the report comes from NDS's annual market survey, which was independently analysed by the Centre for Disability Research and Policy at the University of Sydney. There were 396 respondents in the survey, covering not-for-profit organisations and for-profit businesses of all sizes, in every state and territory of Australia.

View the State of the Disability Sector Report 2021, including an accessible version and fact sheets.

Contact information

For any enquiries, please contact Carolina Pachioli, Interim Head of Communications, show phone number, submit enquiry/feedback