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Latest Events

Special Event
Special Event

Taking a Personalised Approach to Quality and Safeguarding

NDS has partnered with Community Disability Alliance Hunter (CDAH) to hold an interactive forum exploring ways we can all support people with disability to be safe, included and connected.

Face-to-Face Workshop: Understanding Digital Transformation

This workshop will focus on the introduction to digital transformation and why it is important in the disability sector.
Sector Meeting
Sector Meeting

Victorian Quality and Safeguarding and Zero Tolerance Community of Practice: Regional events

These important meetings will cover requirements under the NDIS Quality and Safeguards Commission, state-based quality and safeguarding arrangements, and NDS's Zero Tolerance initiative.

Related events


Introduction to Customised Employment Webinar

Gain knowledge and resources to support people who want to work and achieve meaningful employment using a Customised Employment approach.
News update
News update

Do you have SIL vacancies?

NDS is making a submission to the Joint Standing Committee on the NDIS inquiry into Supported Independent Living (SIL).
News update
News update

Temporary Transformation Payment will be in new plans

Participant plans developed from 1 July will be constructed on the assumption that providers will charge at the price cap on eligible supports that includes TTP

Business excellence beyond NDIS transition

laptop on a desk with blurry people in the background
Location: Online
Date: 17/07/2019 to 30/06/2020

Four eLearning modules have been developed with funding from the Victorian Government to support business excellence beyond NDIS transition.

The expected completion time of each module is approx. 30 min

Content Access Module
  1. Finding your purpose
  2. Going through changes
  3. Measuring success
  4. The two providers
  5. Why the purpose? Or, why people buy
  6. What does it mean to know your purpose?
  7. When a business doesn’t know its purpose
  8. When a business does know its purpose
  9. Mission and values
  10. A good mission statement
  11. Being guided by purpose
view here
Content Access Module
Coming Soon
Content Access Module
  1. Strategy and transformation – welcome
  2. The big picture
  3. Success in a changing landscape
  4. The NDIS Provider Toolkit
  5. Provider Toolkit: key documents
  6. Using the Provider Toolkit
  7. Building your roadmap
  8. Using the business process and action guide
  9. Putting it all to use
  10. Conclusion
view here
Content Access Module
  1. The customer journey
  2. The big picture
  3. When is a customer satisfied
  4. Customer touchpoints
  5. Example: An average outcome
  6. The customer experience
  7. The customer journey
  8. Customer journey mapping
  9. How to gather feedback
  10. Customer first!
  11. Correct the customer experience
  12. Conclusion
view here
Contact information

For any enquiries, please contact Elise.Garraway, Project Manager, NDIS Sector Development Project,0383414305,