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If your query is regarding the National Disability Insurance Scheme (NDIS) please contact them directly on 1800 800 110 or go to their website:

Important notice:

Due to the COVID-19 pandemic, NDS staff are working from home.  It is unlikely that we will be able to attend the offices to regularly clear the mail and instead encourage you to send all correspondence via email. For general queries, submit enquiry/feedback.

General Enquiries

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NDS Helpdesk

Conferences & Events

Email:  submit enquiry/feedback

Accounts team

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CEO Office

CEO: Laurie Leigh

Executive Assistant to CEO: Charlie Heywood
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Postal Address
PO Box 20637
World Square NSW 2002

ACT (Registered Office)

Locked Bag 3002

33 Thesiger Court
Deakin ACT 2600

Ph: 02 6283 3200

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New South Wales

PO Box 20637
World Square NSW 2002

Ph: 02 9256 3111

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Northern Territory

PO Box 1107
Nightcliff NT 0814

Nightcliff Community Centre
Office 1A
18 Bauhinia Street
Nightcliff NT 0810

Ph: 08 8941 0634

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PO Box 15292
City East QLD 4002

Ph: 07 3828 9400

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South Australia

PO Box 10466

Little City Coworking
1/132 Prospect Rd
Prospect SA 5082

Ph: 08 8154 3700

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GPO Box 1639

Wotso, Suite 2, Ground Floor
162 Macquarie Street
Hobart TAS 7000

Ph: 03 6212 7300

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Level 3,
369 Royal Parade
Parkville VIC 3052

Ph: 03 8341 4300

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Western Australia

PO Box 184

12 Lindsay Street
Perth WA 6000

Ph: 08 9242 5544
Fax: 08 9242 5044

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Membership Team

Ph: 02 6283 3205
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National Disability Practitioners (NDP) Team

Ph: 02 9256 3188
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Learn & Develop

Ph: 03 8341 4307
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National Disability Services (NDS) is Australia's peak representative body for non-government disability service organisations. Collectively, NDS members operate several thousand services for Australians with all types of disability. NDS is committed to ensuring people can exercise their right to lodge a complaint and to have their concerns addressed in a way that ensures access and equity, fairness, accountability and transparency.

Complaints about NDS or NDS staff

NDS consults with the sector to determine a policy position or to gauge views about an issue. A person may lodge a complaint if a consultation process was not followed or if the process was flawed; but not simply because the outcome of the consultation was not in line with their position.

A complaint can be made to NDS about the delivery of NDS services or the behaviour of personnel.

Complaints Lodgement Form

Your complaint will be treated with the utmost care and referred to the appropriate member of the senior leadership team for review.

Please note, people have the right to make complaints anonymously, however being able to identify and contact the complainant may assist in any investigation undertaken.

Reasonable steps will be taken to protect personal information from loss, unauthorised access, use, disclosure or any other misuse during the complaint handling process. However, NDS cannot give an assurance of absolute confidentiality, given statutory obligations and principles of natural justice.

Complaints about a Service Provider

If you are comfortable to do so, a complaint regarding a disability service provider should first be discussed with the organisation directly. They should listen to your concern and do their best to remedy the situation. If this is not possible, complaints should be referred to:

  • the NDIS Quality and Safeguards Commission (NDIS Commission)
  • the appropriate state or territory authority if the provider is not registered with the NDIS, or
  • local police (to report suspected abuse).

NDIS Quality and Safeguards Commission: For complaints regarding NDIS-funded services - call 1800 035 544 or complete the online complaints form.

Also see the NDIS Commission page on how to make a complaint about a provider.

Not all service providers are registered with the NDIS. If you have a complaint about a service provider that is not registered with the NDIS then refer to the appropriate state or territory authority:

ACT: ACT Human Rights Commission. Complete the online form or phone (02) 6205 2222 
NSW: Ombudsman New South Wales. Complete the online form or phone (02) 9286 1000
NT: Health and Community Services Complaints Commission. Complete the online form or phone 1800 004 474
QLD: Department of Communities, Disability Services and Seniors. Complete the online form, phone 1800 491 467 or email
SA: Heath and Community Services Complaints Commissioner. Complete the online form or phone 1800 232 007
TAS: Health Complaints Commissioner Tasmania. Complete the online form or phone 1800 001 170
VIC: Disability Services Commissioner. Complete the online form or phone 1800 677 342
WA: Health and Disability Services Complaints Office (HaDSCO). Complete the online form or phone 1800 813 585

How to report suspected abuse

Contact local police, the NDIS Quality and Safeguards Commission 1800 035 544, or the National Disability Abuse and Neglect Hotline 1800 880 052

How to report suspected fraud

Contact the NDIS hotline 1800 650 717, or email  More information can be found on the NDIS Website.


For complaints or feedback about dealing with the NDIA, complete the online form found on the NDIS website or email