Contact and Complaints
If your query is regarding the National Disability Insurance Scheme (NDIS) please contact them directly on 1800 800 110 or go to their website: www.ndis.gov.au
Important notice:
Due to the COVID-19 pandemic, NDS staff are working from home. It is unlikely that we will be able to attend the offices to regularly clear the mail and instead encourage you to send all correspondence via email. For general queries, submit enquiry/feedback.
General Enquiries |
NDS Helpdesk |
Conferences & EventsEmail: submit enquiry/feedback |
Accounts team |
CEO OfficeCEO: Laurie Leigh Executive Assistant to CEO: Charlie Heywood Postal Address: |
Locked Bag 3002 33 Thesiger Court Ph: 02 6283 3200 PO Box 20637 Ph: 02 9256 3111 PO Box 1107 Nightcliff Community Centre Ph: 08 8941 0634 PO Box 15292 Ph: 07 3828 9400 PO Box 10466 Little City Coworking Ph: 08 8154 3700 GPO Box 1639 Suite 3, Ground Floor Ph: 03 6212 7300 Level 3, Ph: 03 8341 4300 PO Box 184 12 Lindsay Street Ph: 08 9242 5544
Ph: 02 6283 3205 Ph: 02 9256 3188 www.nds.org.au/learn-and-develop Ph: 03 8341 4307
National Disability Services (NDS) is Australia's peak representative body for non-government disability service organisations. Collectively, NDS members operate several thousand services for Australians with all types of disability. NDS is committed to ensuring people can exercise their right to lodge a complaint and to have their concerns addressed in a way that ensures access and equity, fairness, accountability and transparency. NDS consults with the sector to determine a policy position or to gauge views about an issue. A person may lodge a complaint if a consultation process was not followed or if the process was flawed; but not simply because the outcome of the consultation was not in line with their position. A complaint can be made to NDS about the delivery of NDS services or the behaviour of personnel. Your complaint will be treated with the utmost care and referred to the appropriate member of the senior leadership team for review. Please note, people have the right to make complaints anonymously, however being able to identify and contact the complainant may assist in any investigation undertaken. Reasonable steps will be taken to protect personal information from loss, unauthorised access, use, disclosure or any other misuse during the complaint handling process. However, NDS cannot give an assurance of absolute confidentiality, given statutory obligations and principles of natural justice. If you are comfortable to do so, a complaint regarding a disability service provider should first be discussed with the organisation directly. They should listen to your concern and do their best to remedy the situation. If this is not possible, complaints should be referred to: NDIS Quality and Safeguards Commission: For complaints regarding NDIS-funded services - call 1800 035 544 or complete the online complaints form. Also see the NDIS Commission page on how to make a complaint about a provider. Not all service providers are registered with the NDIS. If you have a complaint about a service provider that is not registered with the NDIS then refer to the appropriate state or territory authority: ACT: ACT Human Rights Commission. Complete the online form or phone (02) 6205 2222 Contact local police, the NDIS Quality and Safeguards Commission 1800 035 544, or the National Disability Abuse and Neglect Hotline 1800 880 052 Contact the NDIS hotline 1800 650 717, or email fraudreporting@NDIS.gov.au. More information can be found on the NDIS Website. For complaints or feedback about dealing with the NDIA, complete the online form found on the NDIS website or email feedback@ndis.gov.au
ACT (Registered Office)
DEAKIN WEST ACT 2600
Deakin ACT 2600
New South Wales
World Square NSW 2002
Northern Territory
Nightcliff NT 0814
Office 1A
18 Bauhinia Street
Nightcliff NT 0810
Queensland
City East QLD 4002
South Australia
ADELAIDE BC SA 5000
1/132 Prospect Rd
Prospect SA 5082
Tasmania
HOBART TAS 7000
11 Morrison Street
Hobart TAS 7000
Victoria
369 Royal Parade
Parkville VIC 3052
Western Australia
NORTHBRIDGE WA 6865
Perth WA 6000
Fax: 08 9242 5044
Membership Team
submit enquiry/feedback
National Disability Practitioners (NDP) Team
submit enquiry/feedback
Learn & Develop
submit enquiry/feedbackComplaints about NDS or NDS staff
Complaints about a Service Provider
NSW: Ombudsman New South Wales. Complete the online form or phone (02) 9286 1000
NT: Health and Community Services Complaints Commission. Complete the online form or phone 1800 004 474
QLD: Department of Communities, Disability Services and Seniors. Complete the online form, phone 1800 491 467 or email feedback@communities.qld.gov.au
SA: Heath and Community Services Complaints Commissioner. Complete the online form or phone 1800 232 007
TAS: Health Complaints Commissioner Tasmania. Complete the online form or phone 1800 001 170
VIC: Disability Services Commissioner. Complete the online form or phone 1800 677 342
WA: Health and Disability Services Complaints Office (HaDSCO). Complete the online form or phone 1800 813 585How to report suspected abuse
How to report suspected fraud
The NDIS